Customer Support Coordinator

dormakaba; West Devon; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Coordinator in Tiverton, where your attention to detail and customer service skills will shine. In this dynamic role, you'll manage customer inquiries and orders related to innovative access solutions, ensuring satisfaction and building strong relationships. With a commitment to employee well-being, the company offers a competitive salary and a range of benefits, including generous leave and a supportive work environment. If you're eager to learn and grow within a leading organization, this opportunity is perfect for you.

Benefits

25 Days Annual Leave + Bank Holidays

Holiday Purchase Scheme

Enhanced Pension Scheme

Life Assurance

Healthcare Support

Digital GP Service

Enhanced Maternity and Paternity Offer

Employee Discounts

Qualifications

• Experience in a fast-paced customer service environment.
• Strong communication and organization skills are essential.

Responsibilities

• Handle internal and external customer inquiries regarding parts and components.
• Take orders via email or phone, ensuring accuracy and detail.

Skills

Customer Service Experience

Attention to Detail

Data Entry Accuracy

Communication Skills

Organizational Skills

Technical Aptitude

Tools

MS Dynamics

SAP

Job description

Company description:

At dormakaba we are a globally successful company, with a family business culture employing more than 15,000 employees worldwide.

We are one of the top 3 companies in our industry and globally leading in smart and secure access solutions. As a trusted partner, we stand for innovation, top performance and a fulfilling workplace and are one of the top 3 companies in our industry and globally leading in smart and secure access solutions.

In the UK, we offer and training opportunities, as well career progression and support over 330 employees in the field as well as within our 14 different office locations.

Job description:

Do you have a confident manner, excellent attention to detail and comfortable with the use of CRM or other IT based systems?

Our customer support team is looking for an additional Customer Support Coordinator to join us in our Tiverton branch in Devon

A job that matters: Your Tasks

Our Customer Support Coordinators deal with all of the internal and external customer enquiries with regards to parts and components that are required to install and repair our systems. The role involves taking orders for parts and technical systems either via email or over the phone, so attention to detail and accuracy is key to making sure our customers are kept happy. You could be dealing with orders that come from 3rd party businesses using dormakaba products or even our own external sales team, as well as dealing with customer credit enquiries, stock queries and various other elements relating to our products.

We need someone who can keep up to date with dormakaba’s latest innovations and products, so we are looking for someone with technical aptitude, natural curiosity, and an interest in what we do as a business.

Lastly, we need someone who is happy to deliver the best internal sales support to each and every customer, so we become the supplier of choice to every client, whoever they are and whatever they need,

An experience that matters: Your Skills

• Experience in a fast-paced, office-based, customer service environment with excellent attention to detail and the ability to enter data with a high degree of accuracy
• Knowledge of MS dynamics, AX or other online order processing system (such as SAP etc)
• Have strong communication and organisation skills, with the ability to develop good relationships with internal and external stakeholders
• Have a desire to learn about the technical elements of product range so you can offer “best in class” support to our customers

A workplace that matters: Our offering

At dormakaba we care for our employees and so as well as an attractive salary offering, we also provide the following benefits:

• 25 Days Annual Leave + Bank Holidays
• Holiday Purchase Scheme (buy up to 3 additional days across 12 months)
• Enhanced, Salary Sacrifice Pension Scheme (You pay 3% of your salary, we pay 6%)
• Life Assurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Health & Wellbeing App inc. Digital GP Service
• Upon reaching qualifying period, enhanced maternity and paternity offer to eligible employees
• Employee Discounts scheme

Interested?

Follow the link to apply online. We look forward to hearing from you!