Customer Support Coordinator

Minebea Intec; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global industry leader is seeking a Customer Support Coordinator to assist the service department at their Birmingham office. The role involves providing service quotes, scheduling engineer visits, and handling customer inquiries. Candidates should demonstrate strong communication skills and the ability to multitask. The position comes with a company vehicle, tools, and additional training support.

Benefits

Company vehicle

Tools and safety equipment

Phone and laptop

Training and support

Qualifications

• Proficiency in SAP (training provided).
• Excellent written and verbal communication skills.
• Strong teamwork abilities required.
• Ability to multitask across different business areas.

Responsibilities

• Provide service quotes and schedule engineer visits.
• Manage customer calls and queries, responding to emails.
• Coordinate with colleagues on Order Input and Spare Parts.

Skills

Proficiency in SAP

Excellent written communication

Excellent verbal communication

Strong teamwork abilities

Ability to multitask

Job description

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Customer Support Coordinator, United Kingdom

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

70fbe8f81cdd

Job Views:

49

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Minebea Intec UK Birmingham is seeking an employee as soon as possible for the position of

Customer Support Coordinator (m/f/d) - Engineering

Minebea Intec is a leading manufacturer of industrial weighing and inspection technologies. Headquartered in Hamburg, Germany, we offer innovative, high-performance, and reliable products and services for over 150 years. Our portfolio includes high-resolution platform scales, load cells, vessel and silo scales, checkweighers, metal detectors, X-ray inspection systems, and software solutions. With around 1000 employees across 19 sites worldwide and over 200 certified distribution partners, we are a global industry player.

Location: On-site at our Birmingham office

Job Outline:

The Customer Service Team supports our customers and Sales and Service teams through various functions. The role is dynamic and fast-paced, requiring flexibility and responsiveness. The Customer Support Coordinator primarily focuses on Service activities.

Key Accountabilities & Responsibilities:

• Service activities: Providing service quotes, scheduling engineer visits across the UK and Ireland for emergency call-outs, scheduled maintenance, and installations; managing customer calls and queries; responding to emails; forecasting activity to support planning.
• Other activities: Coordinating with colleagues on Order Input and Spare Parts, liaising with Sales and Engineers, creating customer records in SAP, invoicing, and providing backup support during busy periods or absences.

Key Objective:

• Support the Service department by communicating with customers and scheduling engineer visits.

Qualifications:

• Proficiency in SAP (training provided)
• Excellent written and verbal communication skills
• Strong teamwork abilities
• Ability to multitask across different business areas

What we offer:

• Company vehicle, tools, safety equipment, phone, and laptop
• Training and support
• A medium-sized company within a global group

Our Brand Values: Leading Technology - Trusted - Intuitive - Professional