CUSTOMER SUPPORT COORDINATOR

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Summary

Speedy is the UK’s leading hire provider, offering the widest range of tools, specialist hire equipment, plant, and support services – everything for every job! We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer. This role involves coordinating the entire ordering process from cradle to grave, including debt resolution when required, and managing all aspects of customer needs and expectations.

You will regularly liaise with the wider Speedy depot network at various hierarchical levels, so clear communication skills—both verbal and electronic—are essential. Additionally, you will manage back-to-back orders with our supply chain through our Partnered Services division to ensure minimal delays in fulfilling customer needs with available equipment. Building relationships internally and externally is key, and you will coordinate with different parts of the business to meet customer requirements.

While in this role, you should demonstrate the ability to work independently on client premises, making adaptability and communication vital skills.

What you’ll need:

1. Excellent organisational skills
2. Commercial acumen regarding revenue growth and profit and loss
3. Strong communication skills, both verbally and written
4. Adaptability
5. Commitment to learning and development
6. A desire to expand product knowledge
7. Personality and drive to sell our products
8. Ability to work in a fast-paced environment
9. Computer skills, including knowledge of Excel and Word; training on systems will be provided
10. Customer-focused attitude with the ability to handle robust conversations when necessary
11. Knowledge of the plant hire or similar industry is preferred
12. Previous experience in the hire industry or similar sales/operational roles
13. Support your business unit/team in delivering our ESG Strategy – Decade to Deliver

What we offer:

1. 26 days holiday plus bank holidays
2. Discretionary bonus scheme
3. Life assurance
4. Pension scheme
5. 95% discount on our products
6. Other salary extras and discounts

Please note that Speedy reserves the right to close vacancies earlier than the listed date if we receive a high volume of applications. We recommend submitting your application promptly to be considered.