Customer Support Coordinator

Kandhu Recruitment Ltd; England; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Coordinator to join their team in delivering outstanding service. The role involves managing customer orders, ensuring timely delivery, and coordinating logistics. Ideal candidates are detail-driven with strong communication and organization skills, experienced in Microsoft Excel and CRM systems. This position offers an excellent salary and benefits while being a part of a busy team in the food manufacturing sector.

Benefits

Excellent salary

25 Days Holiday

Monday - Friday working hours

Qualifications

• Detail-oriented and customer-focused professional.
• Excellent time management with a flexible attitude.

Responsibilities

• Be the key point of contact for customers placing orders.
• Accurately process sales contracts and ensure timely delivery.
• Coordinate with logistics providers to book transport and negotiate rates.
• Prepare shipping and export documentation.
• Collaborate with operations team to meet delivery expectations.

Skills

Excellent verbal and written communication skills

Strong organisational abilities

Advanced proficiency in Microsoft Excel

Experience with CRM or ERP systems

Proactive and adaptable team player

Job description

An excellent opportunity to join a highly skilled and busy team, working together to provide excellent customer service to new and existing customers.

Please note: This is a Fixed Term Maternity Cover Position.

OPPORTUNITY HIGHLIGHTS

• Excellent Salary
• 25 Days Holiday
• Monday - Friday
• Highly successful Food Manufacturer

THE Customer Support Coordinator

Are you a detail-driven, customer-focused professional ready to make an impact?

We're looking for a Customer Support Coordinator to join our dynamic team of five, where you'll play a vital role in delivering outstanding service to our customers and ensuring smooth operations across our supply chain.

As our Customer Support Coordinator, you will:

• Be the key point of contact for customers placing orders
• Accurately process sales contracts and ensure timely delivery
• Coordinate with logistics providers to book transport and negotiate rates
• Prepare shipping and export documentation
• Collaborate with our operations team to meet delivery expectations
• Ensure compliance with company policies and maintain accurate records
• Handle urgent order requests, manage stock holdings, and process sample orders
• Support workflow improvements and enhance customer satisfaction

THE IDEAL CANDIDATE

• Excellent verbal and written communication skills
• Strong organisational abilities with high attention to detail
• Proficiency in Microsoft Excel (advanced level)
• Experience with CRM or ERP systems
• A proactive, adaptable team player capable of working independently
• Excellent time management skills with a flexible, can-do attitude

If this Customer Support Coordinator role interests you and you'd like to learn more, apply TODAY!

Kandhu Recruitment will consider all applications based on each candidate's suitability for the role or similar roles within the Food Sector. If deemed relevant, we will add your details to our secure recruitment database and contact you regarding suitable opportunities. We do not contact unsuitable applicants.

Kandhu GDPR & Privacy Policy Statement

We have fully implemented GDPR & Privacy Policies. A copy of our Privacy Policy can be found on our website. By applying, you agree that Kandhu may add your details to our database for relevant roles, and we will contact you accordingly.