Customer Support Coordinator

Pyramid8; Derby; On-site; GBP 22,000 - 30,000; Full time

Job summary

Pyramid8, a supportive and employee-owned organization, is looking for a passionate Customer Service Coordinator in Normanton. This role involves providing high-level admin support to enhance customer experience. Ideal candidates will bring strong administrative skills and customer service expertise, keen to grow within a friendly team. Full training is provided, with the opportunity for career development.

Benefits

Development plan for career growth

Full training provided

Free onsite parking

Qualifications

• Experience in managing enquiries via phone and email.
• Confidence in communicating with clients through various channels.
• Strong focus on exceptional customer service.

Responsibilities

• Managing enquiries via telephone and email as the initial point of contact.
• Liaising with relevant departments to communicate updates or queries.
• Building rapport and developing relationships with clients.

Skills

Time management

Organizational skills

Customer service

Call handling

Education

Previous experience in administrative tasks

Job description

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Pyramid8 is supporting an employee-owned, friendly establishment that actively encourages development and promotes internal growth. They are a fun and welcoming organization seeking a passionate and driven Customer Service Coordinator to join their growing team in Normanton.

The successful candidate will work closely with four other administrators within a small team, providing high-level administrative support to the Customer Experience and Sales Teams. You will serve as a consistent point of contact for dedicated customer accounts, liaising with customers and other departments to deliver timely solutions that meet customer needs and criteria.

Responsibilities

• Managing enquiries via telephone and email as the initial point of contact
• Liaising with relevant departments to communicate updates or queries
• Coordinating and managing the central admin email account
• Supporting machine breakdowns and scheduling appointments using relevant systems
• Updating customer records and addressing departmental queries
• Building rapport and developing relationships with clients to ensure customer needs are met

Skills and Experience

• Previous experience in administrative tasks
• Excellent time management and organizational skills
• Confidence in working with clients via email, phone, and video calls
• Exceptional customer service skills, including call handling experience
• The company offers a development plan, ideal for candidates seeking to expand and further their career goals

This is an office-based role with free onsite parking. Working hours are from 8:00 am to 5:30 pm, including a one-hour lunch break (30 minutes paid, 30 minutes unpaid).

Full training will be provided, including a training and development plan.