Customer Support Coordinator

EA First Compass House; Cambridge; On-site; GBP 25,000 - 28,000; Full time

Job summary

Une entreprise de services professionnels de premier plan à Cambridge recherche un Coordinateur de Service Client. Ce rôle essentiel consiste à être le premier contact pour toutes les demandes des clients, en veillant à une communication fluide et professionnelle. L'entreprise offre un salaire compétitif et d'excellentes opportunités de progression au sein d'une équipe dynamique.

Benefits

Stationnement gratuit

Opportunités de développement professionnel

Environnement de travail soutenant et innovant

Qualifications

• Expérience préalable dans un rôle lié à la clientèle ou au service client
• Idéalement une expérience dans un environnement de services professionnels

Responsibilities

• Agir en tant que contact principal pour les demandes des clients via téléphone et numérique
• Maintenir des relations solides avec les clients et les équipes internes
• Fournir un service de haute qualité reflétant les valeurs professionnelles de l'entreprise

Skills

Communication verbale et écrite

Organisation

Proactivité

Compatibilité avec les systèmes CRM

Tools

Systèmes CRM

Job description

Are you a tenacious and charismatic individual with a passion for delivering exceptional client service? We're looking for a Customer Service Coordinator to join a leading professional services organisation in Cambridge.

In this pivotal role, you'll be the first point of contact for all client enquiries, handling communication with professionalism, clarity, and care. This is an excellent opportunity for someone looking to take the next step in their career and make a real impact within a growing team.

• Act as the primary contact for managing, documenting, and responding to inbound enquiries via phone and digital channels
• Build strong working relationships with clients and internal teams
• Ensure the smooth flow of communication between clients and colleagues
• Maintain accurate records using CRM systems
• Provide consistent, high-quality service that reflects the company's professional values

• Previous experience in a similar client-facing or customer service role is essential
• Ideally, experience in a professional services environment (legal, financial, consultancy, etc.)
• Excellent verbal and written communication skills
• Highly organised, proactive, and personable
• Proficiency with CRM systems is a strong advantage

• Competitive salary of £25,000-£28,000
• Full-time, office-based role with free parking
• Genuine opportunities for progression and professional development
• A supportive, forward-thinking team environment

If you're someone who thrives in a busy, people-focused environment and enjoys being the go-to person, this role could be the perfect fit.

EA First Ltd are acting as an Employment Agency for this permanent vacancy.