Customer Support Coordinator

Manpower UK Limited; Cambourne; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment company is looking for a Customer Support Specialist in Cambourne. The role involves managing customer cases using Salesforce, processing service orders, and ensuring customer satisfaction. The ideal candidate will have a strong customer focus, excellent communication skills, and experience with Salesforce and SAP. Hybrid working options are available to support work-life balance.

Benefits

Hybrid working options

Supportive team environment

Qualifications

• Strong customer focus and collaborative working style.
• Experience in using Salesforce preferred.
• Proficient in Microsoft Office (Excel, Outlook, Word).

Responsibilities

• Manage and resolve customer cases in Salesforce CRM.
• Process service orders and invoicing accurately.
• Handle returns, repairs, and disputes.

Skills

Customer focus

Collaboration

Salesforce (preferred)

Communication skills

Microsoft Office

Tools

Salesforce CRM

SAP

Job description

Overview

Customer Support Specialist – Location: Cambourne, Cambridgeshire. Department: Customer Operations - Shared Services Centre (UK). Contract: Full-time, Permanent.

Are you passionate about delivering exceptional customer service and building strong client relationships? We are looking for a Customer Support Specialist to join our collaborative and high-performing Customer Operations team.

Responsibilities

• Manage and resolve customer cases efficiently in Salesforce CRM, ensuring timely updates to customers and stakeholders.
• Process service orders and invoicing accurately using SAP.
• Handle returns, repairs, warranty replacements, credits, and disputes.
• Generate service quotes and contracts, and manage related preventative maintenance activities.
• Liaise effectively with customers, regional managers, and internal teams.
• Support continuous improvement initiatives that enhance customer experience.
• Ensure compliance with internal processes and escalate issues when necessary.

What We're Looking For

• A strong customer focus and collaborative working style.
• Experience using Salesforce (preferred).
• Knowledge of SAP S/4 (preferred, but not essential).
• Proficient in Microsoft Office (Excel, Outlook, Word).
• Excellent communication skills - proactive, clear, and concise.
• Ability to manage workload efficiently under pressure.
• High attention to detail and strong organisational skills.

Why Join Us?

• Work within a supportive, values-driven team.
• Hybrid working options to support work-life balance.
• Be part of a company where customer satisfaction is at the heart of everything we do.

If you're ready to make a real difference to our customers while growing your career in a dynamic support environment, apply today and become part of something meaningful.