Customer Support Consultant

Aptean; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading software company is seeking a Software Support Consultant for a remote role in the UK. This entry-level position involves providing technical support, troubleshooting, and learning from customer interactions to enhance the software experience, aimed at contributing to global business success.

Qualifications

• 2+ years of combined customer service and software experience.
• Working knowledge of DBL or Cobol.
• Experience as a Helpdesk operative.

Responsibilities

• Provide world-class technical support via telephone, email, and chat.
• Troubleshoot complex issues using remote support software.
• Assist with Quality Assurance testing.

Skills

Strong written and verbal communication skills

Strong interpersonal and customer service skills

Desire to learn new technology quickly

Job description

Overview

Software Support Consultant

UK remote



We are seeking a high-energy, team oriented Support Specialist to provide technical support to Headlam Group customer of Gould Hall within the Aptean company. The Software Support Specialist will work directly with customers to troubleshoot, install and configure the various modules and will report to the Program Manager.



This Support Specialist role is the perfect opportunity to jumpstart your career in technology, you’ll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.



What You'll Do

• Provide world-class technical support via telephone, email and chat for Headlam
• Troubleshoot complex issues with use of remote support software
• Learn from customer interactions to help innovate customer experience improvements with better software and support tools
• Identify early symptoms, patterns and solutions for upcoming technology challenges
• Develop best practices, tips and training scripts for customers on proper use of our programs
• Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
• Triage calls to be addressed by appropriate teams
• Assist with Quality Assurance testing
• Opportunity to work on additional projects as necessitated by the Support team
• Visit a satellite office in Skelmersdale for training and collaboration as required
  
  

What You'll Need

• Desire to learn new technology quickly and contribute to a fast-paced technology team
• 2+ years of combined customer service and software experience
• Working knowledge of DBL or Cobol
• Strong written and verbal communication skills
• Strong interpersonal and customer service skills
• Experience Helpdesk operative
• Logistics ERP experience
• Experience with Ledgers, management information, cost centres, cash book, AP/ AR
• Call queue management, SOP creation, KB creation
  
  

What’s in it for you?



We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!

About Aptean

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.



About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled,

purpose-built software and superior customer experiences from people who care.

Aptean is a global provider of mission-critical, industry-specific software solutions.

Aptean’ s purpose-built ERP and supply chain management solutions help address the

unique challenges facing process and discrete manufacturers, distributors and other

focused organizations. Aptean’ s compliance solutions are built for companies serving

specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000

highly specialized organizations in more than 20 industries and 80 countries rely on

Aptean to streamline their everyday operations.

“At Aptean, our global and diverse employee base is our greatest asset. It is through

embracing and understanding our differences that we are able to harness our individual

power to maximize the success of our customers, our employees and our company.” -

TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are

central. We are committed to applying this principle as we interact with our customers,

build our teams, cultivate our leaders and shape a company in which any employee can

succeed, regardless of race, color, sex, national origin, sexuality and gender identity,

religion, disability or age. Celebrating our diverse experiences, opinions and beliefs

allows us to embrace what makes us unique and to use this as an asset in bringing

innovative solutions to our customer base.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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