Customer Support Consultant

Tata Consultancy Services; Redhill; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Pension

Health care

Life assurance

Laptop

Phone

Training resources

Employee discounts

Job summary

Tata Consultancy Services UKI is seeking a capable customer service professional to provide support to Financial Advisers and customers, delivering high-quality service and mentoring teammates to improve customer journeys.

You will act as a subject matter expert, lead team huddles, and support the rollout of new solutions while working with the wider leadership to meet strategic objectives.

Responsibilities

• Take ownership for fulfilling a variety of work, within Group Customer Service and offering other teams assistance when necessary i.e. during peaks / stretches
• Be the SME for your team, able to assist colleagues, customer and advisers
• Working as part of the Operational teams putting the customers at the heart of everything we do and providing support to your colleagues and Team Leader
• Review team measures to understand the customer journey and use the data to drive improvement
• Advanced understanding of our business and processes to achieve competency across departments
• Undertake project and ad hoc tasks where required
• Communication to team is both constructive and motivational, acting as a lead amongst your peers and understanding of how the teams work feeds into the Group Scorecard
• Identify opportunities to support colleagues through coaching and training and provide constructive feedback
• Confidently leading team huddles to motivate your colleagues and discuss our customer requests and any challenges which would stop us meeting our customer expectations
• Supporting delivery of new solutions to complex issues.

Job description

If you need support in completing the application or if you require a different format of this document, please get in touch with at [e-mail] or call TCS London Office number 02031552100 / [phone] with the subject line: “Application Support Request”.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role

To provide a support service to Financial Advisers and customers, delivering an industry leading level of customer service and continuously finding ways to help our Financial Advisers, Customers and Royal London to achieve their strategy and objectives. Provide training and mentoring to less experienced colleagues, acting as a subject matter expert and providing support to your team leader and wider leadership team to understand, deliver against, and lead the team to improve the customer journey.

Your responsibilities:

• Take ownership for fulfilling a variety of work, within Group Customer Service and offering other teams assistance when necessary i.e. during peaks / stretches
• Be the SME for your team, able to assist colleagues, customer and advisers
• Working as part of the Operational teams putting the customers at the heart of everything we do and providing support to your colleagues and Team Leader
• Review team measures to understand the customer journey and use the data to drive improvement
• Advanced understanding of our business and processes to achieve competency across departments
• Undertake project and ad hoc tasks where required
• Communication to team is both constructive and motivational, acting as a lead amongst your peers and understanding of how the teams work feeds into the Group Scorecard
• Identify opportunities to support colleagues through coaching and training and provide constructive feedback
• Confidently leading team huddles to motivate your colleagues and discuss our customer requests and any challenges which would stop us meeting our customer expectations
• Supporting delivery of new solutions to complex issues.

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UKI is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at [e-mail] if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at [e-mail] with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / [phone] to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to [e-mail] to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.