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A leading company in the estate agency technology sector is seeking a Customer Support Consultant for their Solihull office. The role involves managing customer interactions, resolving support tickets, and ensuring a positive customer experience. With a focus on teamwork and communication, this position offers an opportunity for professional growth within an inclusive environment, supported by comprehensive benefits and flexible working arrangements.
Reapit – Who are we?
Reapit is the original end-to-end business technology provider for estate agencies of all sizes. We’ve been helping sales and lettings agents build relationships and grow their businesses for more than 25 years. Our technology empowers property professionals across Europe, the Middle East, Australia, and New Zealand to work with buyers, sellers, tenants, and landlords to deliver a dream home experience.
Worldwide, over 78,000 agents across more than 15,000 branches use Reapit to run their businesses, manage properties, collect rent, engage clients, and provide outstanding customer service every time.
What you’ll be doing
Reporting to the Service Control Customer Support Manager you’ll be involved in:
Who we’re looking for
At Reapit, we prioritise hiring individuals who share our values and possess the right attitudes and behaviours for success. Whilst some of the listed requirements may be important, don’t worry if you don’t meet all of them, we’d still like to hear from you.
What your impact and success looks like
As a Customer Support Consultant we expect your success and impact in the early stages of your career with us to look something like this:
Within 1 month:
Within 3 months:
Within 6 months:
What’s in it for you?
We operate a Flexible Working Policy and we would like for you to work from our Solihull office, 3 days a week.
We’re offering the chance to really make a difference here at Reapit and the opportunity for personal growth is very real. You’ll feel part of a special team. You can expect a highly competitive salary and some great benefits, including:
Don’t tick all the boxes? Neither do we
We care about our industry and want it to become a more inclusive and diverse place to work. So, we’re driven by hiring not only by experience and relevance for the role but by sharing our values and the right attitudes and behaviours for success.
We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all.
We feel we have an empowering environment where everyone is supported and respected, and we want you to feel this too. We welcome new ideas, thinking and approaches, whilst listening to all our employees.