Customer Support Co-ordinator

Medirest Signature; Rotherham; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading hire provider is seeking a Customer Support Coordinator in Rotherham. You'll coordinate the ordering process and manage customer expectations, requiring excellent organisational and communication skills. This role offers a supportive environment with opportunities for career progression and benefits such as 26 days holiday, life assurance, and employee assistance programs.

Benefits

26 days holiday (plus bank holidays)

Life assurance

Pension Scheme

95% discount across the Speedy brand

Opportunities for training and development

Employee Assistance Program (EAP)

Qualifications

• Previous experience in hire industry or similar sales/operational role.
• Ability to work in fast-paced environment.
• Commitment to learn and develop.

Responsibilities

• Coordinate the entire ordering process from cradle to grave.
• Manage back to back orders with the supply chain.
• Liaise with various parts of the business to meet customer needs.

Skills

Excellent organisational skills

Strong communication skills

Customer focused attitude

Adaptability

Tools

Excel

Word

Job description

Customer Support Coordinator - Thurnscoe - Monday to Friday - 07:30 - 16:30 - 40 hours per week

Speedy are the UK's leading hire provider with the widest range of tools, specialist hire equipment, plant and support services - everything for every job!

We have an exciting opportunity for a Customer Support Coordinator to be based onsite with our customer responsible for coordinating the entire ordering process from cradle to grave, including debt resolution, when required, managing all aspects of their needs and expectations.

You will be liaising regularly with the wider Speedy depot network, at various hierarchical levels within the business, so clear communication skills are a must both verbally and electronically.You will also be expected to manage back to back orders with our supply chain through our Partnered Services division ensuring minimal delays in fulfilling the needs of the customer with readily available equipment.

Relationship building is the key both internally and more so externally and you will be liaising with every part of the business to ensure the needs of the customer are met.Whilst in role, will need you to demonstrate the competence to work alone, within the clients premises, so adaptability and communication are key.

What you'll need:

• Excellent organisational skills
• Commercial acumen around revenue growth and profit and loss
• Strong communication skills both verbally and written
• Adaptability
• Commitment to learn and develop
• A desire to learn and expand product knowledge
• And have the personality and drive to sell our products
• Capability to work in fast paced environment
• Computer skills/knowledge of excel/word are a must, all other training on systems will be given
• Customer focused attitude, with the ability to have robust conversations when required
• Knowledge of the plant hire or similar industry is preferred
• Previous experience working within the hire industry or similar sales or operational role
• Ability to support your business unit/team to deliver our ESG Strategy - Decade to Deliver.

What we offer:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension Scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Opportunities for training, development and career progression
• Voluntary Health Cash Plan
• My Staff Shop: discounts and offers for shopping etc. across many suppliers
• Green Commute Initiative: Work scheme for cycling
• PAM - Employee Assistance Program (EAP): Offers free and confidential support and counselling to help you through matters such as wellbeing, divorce, legal, and financial management

Speedy operates an industry leading Work Life Balance initiative, demonstrating our commitment to reducing core contracted hours, supporting colleague wellbeing, and identifying more balanced work patterns for our colleagues which is a huge step in realising our ambition of putting our People First. Talk to us about a range of hybrid and flexible working arrangements to suit your needs including flexible start/finish times, shorter days, term time hours and job share opportunities.

Speedy offer a Career Line of Sight which enables a detailed understanding of the route to progression and growth within the Speedy Group.

Please be aware Speedy reserves the right to close our vacancies earlier than the listed date if we have received a high level of applications. We would recommend that if you wish to be considered that you complete the application as promptly as possible.

Please be aware that some roles withinThe Speedy Group UK&I may require a DBS, Credit or Security Clearance Check.The Speedy Group is an equal opportunity employer where we embrace diversity in all its forms and fostering an inclusive environment for all people to do the best work of their lives with us.

Link below to our policies in line with our ESG Governance.

https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. All roles within The Speedy Group require proof of right to work in the UK by the start of employment.