Customer Support Co-ordinator

NHBC; Milton Keynes; Hybrid; GBP 26,000 - 30,000; Full time

Job description

Overview

Salary: £26,000 + 6% performance bonus

Working location: Milton Keynes / Hybrid

Employment type: full time, permanent

Job summary:

The role will be varied across the department dealing with a vast range of queries from your Builder/developer links regarding all site requirements. In addition to this you will be working as part of a team to exceed performance targets and deliver effective and customer focused support to all areas including Key Stakeholders.

Responsibilities

What you’ll be doing

• To perform daily tasks such as calls, emails, and online requests within the agreed SLA targets and to work within legislative requirements to help the team deliver their targets.
• Working independently whilst having discretion in dealing with builders, developers, housing associations and local authorities.
• In depth knowledge of policies and procedures with a proactive, prioritised, and consistent approach to share knowledge and analyse data provided with both internal and external customers to establish and ensure accuracy within the system around liabilities and product.
• Be aware of the requirements of the business and our customers and escalate matters where necessary.
• Work as part of a team and being part of a flexible resource to help support other parts of Customer Services during times of peak demand.

Qualifications

What we’re looking for

• Strong written and verbal communication skills.
• Confidence of speaking with customers on the phone.
• Customer service experience.

Benefits

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

About Us

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why Join Us

As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our Inclusive Culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.