Customer Support Associate, Tier 1

The Simpro Group Pty Ltd; Leeds; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Customer Support Associate to provide exceptional service to clients. In this dynamic role, you will be the first point of contact for customers, managing inquiries and resolving issues efficiently. You will thrive in a collaborative environment, utilizing your strong communication skills and proactive attitude to ensure customer satisfaction. This forward-thinking organization offers a supportive workplace with ample opportunities for career growth and development. If you're passionate about helping others and eager to make a difference, this is the perfect opportunity for you!

Benefits

Generous annual leave

Private Health Insurance

Employee Assistance Programme

Life Insurance

Company pension scheme

Generous Parental Leave Program

Home Office Allowance

Paid Volunteer Leave Days

Flexible working environment

Opportunities for career progression

Qualifications

• Strong communication skills with a customer-centric approach.
• Ability to manage time effectively and multitask.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Troubleshoot hardware and software issues effectively.

Skills

Verbal Communication

Written Communication

Time Management

Multitasking

Team Collaboration

Problem Solving

Customer Service

Job description

Join to apply for the Customer Support Associate, Tier 1 role at Simpro Software

Global People Operations and Talent Coordinator at Simpro

First Things First - What We Can Offer You

• A generous annual leave entitlement plus a personal leave entitlement
• Private Health Insurance
• Employee Assistance Programme (24/7 confidential support on relationships, bereavement, finances)
• Life Insurance
• Company pension scheme, with 5% employer contribution
• Generous Parental Leave Program
• Home Office Allowance
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Enjoy up to 4 weeks a year of flexible 'Work from Anywhere' time!
• Talent Referral Programme – get rewarded for referring a friend to join our team!
• Cyclescheme, a salary sacrifice to treat yourself to a bike & equipment
• Home & Tech Scheme, a salary sacrifice to treat yourself to some new tech
• A discounts and cash back scheme
• Flexible working environment
• Casual dress and relaxed office environment
• Happy hours and office games
• Opportunities for career progression and development
• Diverse training & internal networking opportunities across all of our product lines

The Job

The Customer Support Associate is the first point of contact for BigChange customers. You will manage your calls capturing required details, categorising items, and efficiently assigning to the relevant resolver group.

What You’ll Do

• Troubleshoot and diagnose hardware and software issues.
• Take ownership of customer issues through to resolution including coordination between multiple teams and platforms providing timely updates throughout.
• Prioritise and manage your busy ticket workstream.
• Ensure no delay in investigation is caused by capturing the correct required details / examples.
• You may be the whistle blower and get the first call of a wider issue, or identify a trend that requires escalation.
• While working independently, be conscientious of team requirements at all times.

What You’ll Bring

• Good verbal and written communication skills.
• Ability to prioritise and manage time at pace.
• Proficiency in multitasking across systems and applications.
• Team-oriented mindset and ability to thrive in collaborative settings.
• Ownership of workload and tasks.
• Ability to explain step-by-step solutions with patience.
• Tailored approach to meet individual customer needs.
• Upbeat and proactive can-do attitude.

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome and offer equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor.

If you'd like to join a fun and progressive organisation, where there are opportunities to develop your career, please apply now with your CV and covering letter.

Please note: no agencies will be accepted in the recruitment of this role. Any CVs provided to Simpro Software by agencies will be treated as a gift.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Software Development