Customer Support Associate- Italian and Portuguese

Assent; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading supply chain sustainability firm is seeking a Customer Support Associate in London. The ideal candidate will communicate with suppliers in English, Italian, and Portuguese, gather compliance information, and handle customer support inquiries. The company promotes a hybrid work model and values diversity, equity, and inclusion, offering various benefits including flexible work options and professional development opportunities.

Benefits

Vacation packages

Comprehensive benefits

Professional development opportunities

Competitive salaries

Flexible work options

Bonuses

Qualifications

• Experience in administration, reporting, or call centers.
• Ability to handle multiple priorities.
• Self-motivated with adherence to deadlines.

Responsibilities

• Communicate with suppliers to gather compliance information.
• Support suppliers in response to compliance requests.
• Handle inbound calls and guide suppliers through processes.
• Engage unresponsive suppliers through various channels.
• Provide language support for translations and calls.

Skills

Verbal and written communication in English

Verbal and written communication in Italian

Verbal and written communication in Portuguese

Time management skills

Proficiency with MS Office

Proficiency with Google Applications

Job description

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Customer Support Associate- Italian and Portuguese, London

Location: London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

8

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

Company Description

Assent is the leading solution for supply chain sustainability tailored for the world’s top-tier, sustainability-driven manufacturers. We provide insights from experts and are trusted by manufacturers for comprehensive sustainability solutions. We have grown significantly and recently secured $350 million in funding, positioning us for further expansion. As a Certified B Corporation, we are committed to environmental, social, and governance excellence, promoting transparency, sustainability, and fair practices worldwide.

Hybrid Work Model

We embrace a remote-first work model, offering flexibility with occasional in-person days for team members near our offices in Ottawa, Eldoret, Penang, Columbus, and Amsterdam, and co-working spaces in Nairobi and Toronto.

Job Description

The Supplier Support Associate will assist the Supplier Support team in obtaining declarations and information from non-responsive suppliers in our client’s supply chains. Responsibilities include:

• Communicating with suppliers via email, phone, and conference calls to gather compliance information and assist with requests;
• Working directly with top-tier suppliers to support their response to compliance requests;
• Handling inbound calls to troubleshoot and guide suppliers through compliance processes;
• Engaging outbound with unresponsive suppliers through calls, education, and webinars;
• Providing language support in English, Italian, and Portuguese for translations, webinars, and sales calls;
• Collaborating with the Program Success team on strategies for new customers, campaigns, and supplier issues.

Qualifications

• Excellent verbal and written communication skills in English, Italian, and Portuguese;
• Relevant work experience in administration, reporting, research, data, support, or call centers;
• Strong time management skills and ability to handle multiple priorities;
• Proficiency with MS Office and Google Applications;
• Self-motivated with adherence to deadlines.

Additional Information

At Assent, we believe in making impactful changes and value work that matters. We offer benefits including vacation, comprehensive packages, life leave days, competitive salaries, bonuses, retirement options, flexible work, volunteer days, and professional development. We are committed to diversity, equity, and inclusion, fostering a culture of belonging. If you need assistance or accommodations during the hiring process, please let us know.