Customer Support Associate

Virtual Bridges; Brighton; Hybrid; GBP 26,000; Full time

Job summary

An innovative B Corporation is seeking a Technical Customer Advisor to join their dynamic team in a hybrid work setting. This role offers the chance to engage with customers through various channels while providing support to sales and consultancy teams. The ideal candidate will possess excellent communication skills and a keen interest in IT and data. With an emphasis on career progression and in-house development, this position is perfect for those looking to grow in a supportive environment. Enjoy generous benefits including 25 days holiday, a birthday day off, and access to a wellbeing centre with free fitness classes. Apply today for an immediate start!

Benefits

25 days holiday plus bank holidays

Birthday day off

Excellent pension scheme

Discounts on major retailers

Access to free fitness classes

Pets in the office

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong attention to detail is a must for this role.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Process customer orders using mapping tools and relevant systems.

Skills

Communication Skills

Attention to Detail

Customer Service

IT/Data Interest

Tools

Google Sheets

Google Slides

Google Docs

Gmail

Job description

Our client, a leading B Corporation employer, are looking for a Technical Customer Advisor to join their growing team.

This is an exciting opportunity to work within a small friendly team who encourage in-house development and career progression.

You will be adaptable, with excellent communication skills and a background working in a corporate environment dealing with customers over the phone and via email.

Salary: £25,260

Hours: Hybrid 3 days in office, 2 days at home. Monday to Friday, 9am to 5.30pm

Benefits: 25 days holiday plus bank holidays, birthday day off, excellent pension scheme, discounts on major retailers, wellbeing centre including access to free fitness classes, pets in the office!

Responsibilities:

1. Respond to customer enquiries through phone, email, and live chat in a timely and professional manner.
2. Process customer orders using mapping tools and other relevant systems.
3. Monitor and manage internal systems to ensure smooth operations related to the role.
4. Provide support to other teams, such as sales and consultancy.
5. Recommend appropriate products and services based on customer needs and preferences.

You Will:

1. Have excellent verbal and written communication skills.
2. Strong attention to detail.
3. Have an interest in IT/data.
4. Use Google packages confidently (i.e., Sheets, Slides, Docs, Gmail).

Immediate start dates:
Apply today for an immediate chat!

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.