Customer Support Associate

CLD Recruitment (Leeds) Ltd; Bradford; Hybrid; GBP 25,000 - 30,000; Full time

Job description

Customer Support Associate
Bradford
Hybrid + free parking
£25,397 + monthly incentive sales bonus
Dog Friendly Office
You must be able to pass a credit check!

Are you a horse rider/owner or have excellent knowledge of Equestrian products? Then this may be for you ....

My Client is looking for someone who is a passionate, multitasker who can advise and guide customers over the telephone, via email, webchat or on occasion face-to-face.

Responsibilities

1. Work as part of a Team in order to provide a dynamic, sensitive, fair and proactive complaints service.
2. Handles complaints from receipt through to conclusion.
3. To actively promote best practice and excellent customer care using various and appropriate communication methods.
4. To develop and maintain effective relationships with colleagues and customers.
5. Accurately record and update complaints on the relevant complaints register.
6. Liaise with customers on an ongoing basis (both by phone and through written correspondence) keeping them informed of their order progress.
7. Plan, organise and prioritise own workload to meet deadlines and internally agreed service levels.
8. Capture root causes of complaints to enable insight into customer pain points and provide feedback to the product team of any findings, to drive improvements and complaint prevention.
9. To keep up to date with consumer purchasing law or process changes.
10. Support the wider customer team during peak period from customers renewals, midterm adjustments over the phone and any other administrative tasks.
11. Promote, guide and offer information to prospects and existing customers on Products.
12. Attracts potential customers by answering product and service questions, suggesting information about other products and services.
13. Process orders, prepare correspondence and fulfil customer needs to ensure customer satisfaction.

Key Skills:

• Sales/Telesales experience essential
• In-depth knowledge of customer service principles and practices
• Excellent knowledge of equestrian products and ideally be a horse rider/owner
• Proficiency in CRM systems
• Proficiency in MS Office applications
• Product knowledge
• Excellent communication, questioning and listening skills
• A polite and friendly manner

If this role is for you please apply today so you don't miss out on this fantastic opportunity!!

CLD Recruitment (Leeds) Ltd is acting as an Employment Agency in relation to this vacancy. CLD Recruitment (Leeds) Ltd is an Equal Opportunities employer; we welcome applicants from all backgrounds.