Customer Support Assistant - Savings | Newbury, UK

Ultimate Banking; Newbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Support Administrator to join their dynamic team in Newbury. This role focuses on delivering exceptional customer service while managing inquiries related to savings accounts. You will engage with customers through various channels, ensuring their needs are met effectively. The company values community support and offers opportunities for professional development. With comprehensive training provided, you will become a confident member of the team, contributing to a positive customer experience and building lasting relationships.

Benefits

Paid Volunteering Days

Career Development Opportunities

Qualifications

• Experience in high-quality customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer queries via various communication channels.
• Process ISAs and manage customer account updates.
• Prepare daily, weekly, and monthly reports.

Skills

Customer Service

Effective Communication

Tools

Microsoft Office

Job description

Role: Customer Support Administrator (Savings)

Location: Newbury

Hours: 35 hrs a week, Monday - Friday 9am - 5pm, plus 1 in 4 Saturdays

Starting Salary: £23,393

Target Salary: £24,624

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills, and a desire to learn, you could be the person we're looking for.

What will you be doing?

The key priority is to support our members with their inquiries and requests arising from their interactions with our online service. You will also have contact with our members by telephone, ensuring they are able to manage their day-to-day servicing of their savings accounts. This role offers a great opportunity to build relationships within the team and with branch-based colleagues.

You will take on tasks such as:

• Handling customer queries about their branch and online accounts via email, telephone, online portal, text messaging, and live chat.
• Processing ISAs coming in and going out of the Society and sending funds to external providers.
• Processing overpayments to existing members.
• Updating customer details according to customer instructions.
• Setting up nominated accounts for online and branch customers.
• Creating new accounts for online customers and sending verification codes.
• Preparing daily, weekly, and monthly reports.

This is a dynamic role where no two days are the same. The above tasks are examples of what you might do daily.

You will receive comprehensive training and guidance to learn our processes and become a confident member of this team.

Why work for us?

• We care about our communities — supporting local initiatives through volunteering, fundraising, and community events. Employees receive two paid volunteering days annually.
• We support your development — accredited by the Financial Services National College, offering opportunities for responsibilities and projects to advance your career.

Essential Criteria:

• Experience working with internal and/or external customers to ensure high-quality service.
• Excellent written and verbal communication skills.

Desirable Criteria:

• Proficiency in Microsoft Office (Word, Excel, Outlook, Office365).
• Experience in financial service administration.

Interviews:

Competency-based 90-minute interview at our Newbury Head Office. We aim to interview successful applicants within 1 week. Feedback will be provided regardless of outcome. The vacancy may close early if filled.

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