Customer Support Assistant - Paddock Wood Library

Kent County Council; Whetsted; On-site; GBP 1,800 - 2,400; Part time

Benefits offered by this job

Annual leave

Training and development

Health and wellbeing support

Good work-life balance

Kent Rewards discounts

Job summary

Kent County Council is seeking a part-time Customer Service Assistant to support library services in the Tunbridge Wells area. The role involves front-of-house duties, welcoming and assisting local customers and ensuring a positive library experience.

Ideal candidates are friendly, outgoing and approachable, with excellent interpersonal skills and a commitment to community engagement. Training and development opportunities are offered alongside a positive work-life balance.

Responsibilities

• Front of house teams make a difference to customers and local communities.
• Prior library experience isn’t essential; friendliness and approachability matter.
• Teamwork and delivering great customer service to the local community.
• 4 hours per week every Saturday; lone working may occur.
• May work at other locations across the Tunbridge Wells Libraries district.

Job description

Role Responsibility

The work of the library service is hugely rewarding and every day the front of house teams make a difference to the lives of their customers and local communities. Libraries have a lot more to offer than just books; with reading groups, talks and exhibitions there are activities for every age group – from Baby Rhyme Time to internet classes for older people.

To deliver all this, we need the right people serving our customers. Prior library experience isn’t essential – it’s much more important that you’re friendly, outgoing and approachable.

If you enjoy working as part of a team and are passionate about delivering great customer service to the local community, we would love to hear from you.

Ideal candidates will have excellent interpersonal skills, feel comfortable meeting and engaging with the public and be able to undertake a diverse range of tasks. If you have a positive outlook and good personal resilience, then this could the role for you.

4 hours per week every Saturday. You may be required to undertake periods of lone working, as well as working at other locations across the Tunbridge Wells Libraries district.

As a Kent County Council employee you will enjoy the following great benefits:

• 29 days annual leave rising to 30 after 5 years, plus bank holidays.


• Opportunities for training and professional development.


• A wide range of health and wellbeing support.


• Good work/life balance.


• Access to Kent Rewards scheme, with discounts and cashback from hundreds of companies.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

Applicants to previous Customer Support Assistant vacancies in the past 6 months who have been unsuccessful need not apply.

Interview dates: 3rd & 4th September 2026

Start date: To be confirmed

For more information on this role, please contact:

Belinda Johnson, Customer Service Officer on 03000 412126 or Sarah Gilbert, Assistant Service Manager on 03000 417478.

About the Company

Work that works for you and us - let's talk flexibility!

KCC is committed to building a workforce which reflects the diversity of the county's working residents, encouraging applications from people of all ages, abilities, genders, sexual orientations, ethnic backgrounds, faiths and those with caring responsibilities, and aspires to create an inclusive workplace where everyone can be themselves at work.