Customer Support Assistant 12m FTC

Partnerize; Newcastle upon Tyne; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Enhanced pension contributions

Cycle to Work scheme

Eye Care Vouchers

Wellness program

Job summary

Partnerize is seeking a Customer Support professional to ensure excellent client experiences and help educate customers on using our platform. This hybrid role requires working from our Newcastle office once a week, supporting Partnerize’s clients and partners with timely, accurate responses.

You will manage tickets, follow standard BAU processes, and contribute to a positive customer journey while developing knowledge of the Partnerize platform and services.

Qualifications

• Experience in client or customer support roles.
• Strong teamwork and enthusiasm to learn.
• Good prioritisation and organisational skills.
• Strong interpersonal and communication skills.
• Solid computer literacy and software basics.

Responsibilities

• Provide customer support for Partnerize’s clients and partners.
• Triage inbound support tickets to relevant team members and escalate as needed.
• Follow BAU processes within the Customer Support remit.
• Translate support tickets where necessary.
• Perform basic tasks and processes.

Skills

Customer support

Teamwork

Prioritisation

Interpersonal skills

Computer literacy

Education

Bachelor's degree (Business/Marketing/Advertising)

Job description

Who We Are

At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.

Why Join Us

We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you.

Purpose of the Role

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.

As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.

*This is a hybrid role and will require working from our Newcastle office once a week*

Key Responsibilities

• Provide customer support for Partnerize’s clients and partners
• Triage inbound support tickets to relevant members of the team and/or escape to other teams, adhering to applicable SLAs
• Follow BAU processes within Customer Support's remit
• Provide translations of support tickets where necessary
• Perform basic tasks and processes

Essential knowledge, skills, and abilities

• Client or customer support experience
• Teamwork, strong work ethic and enthusiasm to learn
• Prioritisation and organisational skills
• Interpersonal and soft skills
• Computer literacy

Desirable knowledge, skills, and abilities

• Ability to communicate technical information to a non-technical audience
• Bachelors degree (Business, Marketing or Advertising preferred but not essential)

UK Benefits & Perks

• 25 days holiday in addition to bank holidays
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra 'Partnerize Parental Days' each year
• Private Medical Insurance through Vitality
• Enhanced pension contributions
• Cycle to Work scheme
• Eye Care Vouchers
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

Our Commitment to Diversity & Inclusion

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.

Privacy and data protection

The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/