Customer Support Assistant

Partnerize; Newcastle upon Tyne; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

25 days holiday

Private Medical Insurance

Enhanced pension contributions

Cycle to Work scheme

Eye Care Vouchers

Life Assurance

Wellness Programme

Parental Leave

Job summary

Partnerize in the United Kingdom is seeking a Customer Support professional to join our hybrid team in Newcastle. You will support our clients and partners, helping them understand and maximise the value of our partnership automation platform.

This role requires a proactive communicator with strong organisation and a willingness to learn. You’ll work 1-2 days per week from our Newcastle office, with remote options for the rest of the time as part of our flexible work environment.

Qualifications

• Experience delivering customer support to clients or partners.
• Strong teamwork, work ethic and eagerness to learn.
• Excellent prioritisation and organisational skills.
• Excellent interpersonal and soft skills.
• Proficient computer literacy and basic IT troubleshooting.

Responsibilities

• Provide customer support for Partnerize’s clients and partners.
• Triage inbound tickets and escalate as needed.
• Follow BAU processes within the team's remit.
• Provide translations of support tickets when required.
• Perform basic administrative tasks.

Skills

Customer support experience

Teamwork

Prioritisation

Interpersonal skills

Computer literacy

Education

Bachelor's degree in Business, Marketing or Advertising

Job description

Who We Are

At Partnerize, we’re on a mission to transform the way businesses grow. We’ve built the leading partnership automation platform that empowers brands to discover, engage and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We’re a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.

Why Join Us

We’re looking for passionate, talented people who want to be part of a winning team. At Partnerize, you’ll find a culture of collaboration, innovation and respect. We’re guided by our core values, and we’re committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits and a flexible work environment that allows you to thrive both personally and professionally. If you’re ready to grow your career and make a difference, we’d love to hear from you.

Purpose of the Role

The Customer Support team mission is to ensure all clients receive the best customer experience and understand the true value of Partnerize to grow revenue.

As a member of the Customer Support team, you will provide support, training and guidance to Partnerize’s customers – primarily the ‘Partner’ cohort of our customers; educating and consulting them on how to use our software.

*This is a hybrid role and will require working from our Newcastle office 1-2 days a week.*

Key Responsibilities

• Provide customer support for Partnerize’s clients and partners
• Triage inbound support tickets to relevant members of the team and/or elevate to other teams, adhering to applicable SLAs
• Follow BAU processes within Customer Support’s remit
• Provide translations of support tickets where necessary
• Perform basic tasks and processes

Essential knowledge, skills, and abilities

• Client or customer support experience
• Teamwork, strong work ethic and enthusiasm to learn
• Prioritisation and organisational skills
• Interpersonal and soft skills
• Computer literacy

Desirable knowledge, skills, and abilities

• Ability to communicate technical information to a non-technical audience
• Bachelors degree (Business, Marketing or Advertising preferred but not essential)

UK Benefits & Perks

• 25 days holiday in addition to bank holidays
• Enhanced Parental Leave: 6 months full pay for birth parent, 4 weeks non-birth parent at full pay after one year employment
• 5 extra ‘Partnerize Parental Days’ each year
• Private Medical Insurance through Vitality
• Enhanced pension contributions
• Cycle to Work scheme
• Eye Care Vouchers
• Life Assurance
• Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
• Regular company events and activities

Our Commitment to Diversity & Inclusion

We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.

Privacy and data protection

Policy: The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/.