Customer Support and Office Administrator

TipTopJob; Kingston upon Hull; On-site; GBP 27,000 - 29,000; Full time

Job summary

A leading hygiene and packaging supplier in Hull is seeking a Customer Support and Office Administrator to enhance their customer experience. You will be responsible for handling enquiries and processing orders while supporting office operations. The ideal candidate has strong organisational and customer service skills, with a keen attention to detail. This is a full-time office position with competitive salary and benefits, including 20 days holiday and training opportunities.

Benefits

20 days holiday plus bank holidays

Company pension scheme

Christmas shut down

Free on-site parking

Training and development opportunities

Birthday day off

Qualifications

• Experience in a professional office environment.
• High attention to detail, able to multitask and meet deadlines.
• Positive team player with good communication skills.

Responsibilities

• Respond to customer enquiries and process orders via phone and email.
• Monitor and manage online orders daily to ensure smooth processing.
• Enter customer order details accurately into company systems.
• Support office administration tasks, maintaining clear communication and up-to-date records.

Skills

Organisational skills

Customer service skills

Attention to detail

Communication skills

Tools

Unleashed

Xero

Google Sheets

Google Docs

Job description

Overview

Salary: GBP 27,000 to GBP 28,500 dependent on skills and experience
Location: Hull, HU3
Full-time office-based: 7:15 am – 4:15 pm daily (Early finish 4:00 pm Fridays)

Benefits

• Salary: GBP 27,000 to GBP 28,500 (depending on experience)
• 20 days holiday plus bank holidays (23 days + birthday)
• Company pension scheme
• Christmas shut down
• Free on-site parking
• Training and development opportunities
• Birthday day off

Elliott Hygiene is a friendly, family-run business and a leading hygiene, packaging, and catering supplier in the Yorkshire and Humber region. With strong local roots and a reputation for excellence, we’re growing fast and have recently relocated to a new purpose-built office and warehouse facility to support this continued growth.

About Elliott Hygiene Values

• Communication, Teamwork, Loyalty
• Doing Whats Right and Improving
• Fun, Polite, Honest and Respectful
• Urgency and Attention to Detail

If you share these values and enjoy delivering outstanding service, we’d love to hear from you.

About The Role

We’re looking for a Customer Support and Office Administrator to support our busy team and help us deliver an exceptional customer experience. You’ll play a key role in handling enquiries, processing orders, and ensuring smooth office operations.

This is a full-time, office-based role (Monday to Friday, 7:15 am to 4:15 pm with a 4:00 pm finish on Fridays). Flexibility on hours may be offered for the right person.

Key responsibilities

• Respond to customer enquiries and process orders via phone and email.
• Monitor and manage online orders daily to ensure smooth processing.
• Enter customer order details accurately into company systems.
• Use software such as Unleashed, Xero, Google Sheets and Docs to track orders and prepare quotes.
• Support office administration tasks, maintaining clear communication and up-to-date records.

About You

• Strong organisational and customer service skills.
• Experience in a professional office environment.
• High attention to detail, able to multitask and meet deadlines.
• Positive team player with good communication skills.

Interested? If you feel that you possess the relevant skills and experience then apply by return.

INDLS