Customer Support Agent

Alecto Recruitment; Sheffield; On-site; GBP 25,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Agent in Sheffield. The role involves handling customer inquiries through various channels while ensuring high satisfaction. The ideal candidate should have strong communication skills and previous experience in a support environment. The position offers a competitive salary of 25,000 per annum, regular hours, and opportunities for career growth.

Benefits

Competitive starting salary

Regular working hours

Training and support

Friendly work environment

Career growth opportunities

Qualifications

• Previous experience in a customer support environment is needed.
• Must be a confident communicator, both verbal and written.
• Ability to handle pressure while maintaining high customer service standards.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Log and manage customer issues efficiently.
• Provide accurate information in line with company procedures.

Skills

Customer service experience

Confident communication

Strong IT skills

Problem-solving

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

Customer Support Agent
Location: Sheffield (S35 area)
Salary: 25,000 per annum
Type: Full-Time, Permanent
Hours: 37.5 hours per week (Monday to Friday, standard office hours)

About the Role
We are currently recruiting for a Customer Support Agent to join a professional and friendly support team based in Sheffield. This is an excellent opportunity for someone with a customer-first mindset, excellent communication skills, and the ability to work across multiple digital platforms.

You'll be responsible for providing prompt and professional support to customers, resolving queries via telephone, email, and live chat. You'll also play a key role in ensuring customer satisfaction by delivering accurate information and maintaining a positive and helpful approach throughout every interaction.

Key Responsibilities

• Respond to customer enquiries via phone, email, and live chat

• Log, manage and resolve customer issues efficiently and professionally

• Provide accurate product or service information in line with company procedures

• Ensure all support cases are recorded and updated in the CRM system

• Collaborate with internal teams to ensure a smooth customer experience

• Identify common customer issues and suggest improvements

• Maintain a high standard of customer service and communication

• Work independently and as part of a team to meet SLAs and KPIs

What We're Looking For

• Previous experience in a customer support, contact centre, or helpdesk environment

• Confident communicator, both verbal and written

• Strong IT skills including Microsoft Office and CRM systems

• Ability to work calmly and effectively under pressure

• A customer-focused, positive attitude with excellent problem-solving skills

• High attention to detail and accuracy in data entry

• Self-motivated, reliable and a team player

What's In It For You
This is a fantastic opportunity to grow within a supportive environment that values employee contribution and offers opportunities for personal and professional development.

• Competitive starting salary of 25,000

• Regular working hours (no evenings or weekends)

• Training and support to help you succeed in your role

• A friendly, inclusive and professional work environment

• Opportunities for career growth and progression

How to Apply
To find out more or apply for this opportunity, please send your CV to (url removed).

Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.

Take the next step in your career with a company that supports, rewards, and develops its people.

INDAM
You may be: Customer Service Agent, Helpdesk Advisor, Customer Support Executive, Service Desk Agent, Contact Centre Advisor, Call Handler, Client Support Officer