Customer Support Advisor (Technical)

Michael Page (UK); Newbury; On-site; GBP 23,000 - 25,000; Full time

Job summary

A dedicated electronics business is seeking a Customer Support Advisor (Technical) in Newbury. This role involves providing exceptional technical support and resolving customer inquiries efficiently. The candidate should possess strong problem-solving abilities, excellent communication skills, and prior experience in customer service. A competitive salary of £23,000 to £24,500, along with opportunities for career growth in an innovative environment, awaits the right candidate.

Qualifications

• Previous experience in a customer service or technical support role.
• A strong ability to diagnose and resolve technical issues effectively.
• Excellent communication skills, both written and verbal.

Responsibilities

• Respond to customer inquiries and provide technical support via phone, email, or online platforms.
• Diagnose and troubleshoot technical issues related to the company's products and services.
• Collaborate with internal teams to escalate and resolve complex technical problems.

Skills

Problem-solving

Communication skills

Technical support

CRM proficiency

Job description

• A market leading electronics business
• A fantastic opportunity to learn and develop and grow your career

About Our Client

Customer Support Advisor (Technical), Newbury: This company operates within the electronics and manufacturing sector and is known for its innovative approach to providing technical solutions. With a focus on delivering high-quality services, they are committed to supporting their customers with reliable and efficient assistance.

Job Description

Customer Support Advisor (Technical), Newbury:

• Respond to customer inquiries and provide technical support via phone, email, or online platforms.
• In this B2B Customer Service role you will be liaising with engineers and helping solve problems
• Diagnose and troubleshoot technical issues related to the company's products and services.
• Maintain accurate records of customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to escalate and resolve complex technical problems.
• Provide customers with clear instructions and guidance to resolve their concerns independently when possible.
• Monitor and follow up on open cases to ensure timely resolution.
• Assist with product testing and reporting feedback to the development team.
• Stay updated on product knowledge and industry trends to provide informed support.

The Successful Applicant

Customer Support Advisor (Technical), Newbury:

A successful Customer Support Advisor (Technical) should have:

• Previous experience in a customer service or technical support role.
• A strong ability to diagnose and resolve technical issues effectively - you need to enjoy solving problems
• Proficiency in using CRM systems and support software.
• Excellent communication skills, both written and verbal.
• A proactive approach to problem-solving and customer satisfaction.
• A willingness to learn and stay updated on technical knowledge and industry developments.

What's on Offer

• A competitive salary in the range of £23000 to £24,500, depending on experience.
• The chance to work in the industrial/manufacturing sector, contributing to innovative technical solutions.

If you are passionate about customer service and technical support, this could be the perfect opportunity for you. Apply now to join a dedicated team in Newbury!