Customer Support Advisor - Pensions

Wipro Technologies; Reading; On-site; GBP 20,000 - 30,000; Full time

Job description

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Title: Customer Support Advisor - Pensions

Requisition ID: 6655

City: Reading

Country/Region: US

Job Description

Job Description: Join our team at WFOSL as a Customer Support Advisor - Pensions, where you will play a vital role as a Junior Customer Service Representative. Your main responsibility will be to act as the primary point of contact for clients and beneficiaries regarding pension-related inquiries. You will provide exceptional service and support, ensuring a positive customer experience and adherence to service level agreements. As a part of Servaada, a Wipro company, you will receive training on pension products and processes to excel in your role. Your presence in the office for 5 days a week will contribute to the seamless operation of customer support.

About WFOSL: Servaada, a Wipro company, is a leading provider for pension schemes authorized by the FCA. At WFOSL, we offer regulated outsourcing services within the Financial Services industry. We provide end-to-end front and back-office support to ensure our clients receive exemplary service.

Your Benefits: As a Junior Customer Service Representative, you will receive a competitive salary, a comprehensive benefits package, and opportunities for personal and professional development. You will be part of a dynamic team dedicated to enhancing customer experiences and upholding service excellence.

Responsibilities:

As a Customer Support Advisor for pensions, your responsibilities will include:

1. Acting as the primary point of contact for pension-related inquiries.
2. Responding promptly to customer queries via various channels.
3. Providing accurate information on pension plans.
4. Guiding clients through online portals.
5. Escalating complex issues.
6. Maintaining customer records.
7. Staying updated on pension regulations.
8. Participating in training sessions.
9. Contributing to process improvement.

Mandatory Skills:

Qualified candidates will possess a high school diploma or equivalent, prior experience in customer service, excellent communication skills, empathy, and patience in handling customer inquiries.

Desirable Skills & Knowledge:

Desired skills include the ability to multitask effectively, proficiency in customer service software and Microsoft Office applications, strong problem-solving skills, a proactive attitude, teamwork, and flexibility to work in shifts.

Equal Opportunities:

WFOSL is committed to creating a diverse and inclusive workplace. We are advocates for positive change and conscious inclusion, welcoming applicants from all backgrounds to join our team and contribute to a culture of equality and diversity.

Performance Parameters:

1. Service Desk Delivery: Adherence to TAT, SLA per SoW, Minimal Escalation, Customer Experience
2. Personal: Attendance, Documentation etc.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.