Customer Support Advisor - German

Concentrix - CA; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading customer support company is seeking a Customer Support Advisor fluent in German and English to join their team. You will handle customer inquiries via social media and email, maintaining a positive demeanor. This full-time remote role offers a competitive hourly rate of £12.25 and a range of benefits including discounts on insurance and healthcare coverage.

Benefits

Discount on car and home insurance with AXA

28 days paid holidays

Employee Assist Program

Wrkit platform access

PUREGYM Discount

Free healthcare cover for dependents

Dental cover (UNUM)

Employee Stock Purchase Plan (ESPP)

Qualifications

• Must be fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/distraction free location when working from home.
• Have a spotless record, free from any credit, criminal or disciplinary issues.

Responsibilities

• Address general inquiries from customers through social media and email.
• Maintain a demeanor that is empathetic and patient.
• Embodies a friendly and cheerful personality without sacrificing professionalism.

Skills

Excellent English & German verbal/written skills

Social media or content moderation experience

Minimum of 6 months customer service experience

Job description

Overview

Job Title: Customer Support Advisor - German

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

Responsibilities

• Address general inquiries from customers through social media and email, including issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. Maintain a demeanor that is empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

Hourly rate: £12.25. Work from home. Full-time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12pm Monday to Sunday.

What’s in it for you

• Discount on car and home insurance with AXA
• 28 days paid holidays
• Refer a friend incentive
• Employee Assist Program – a range of support and resources, accessed free
• Wrkit platform – access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources
• PUREGYM Discount & 0% joining fee
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover – comprehensive cover enabling you to claim back costs of dental care for you and your dependents
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Your qualifications

Concentrix is a great match if you:

• Excellent English & German verbal/written skills
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location: GBR Belfast - Maysfield

Language Requirements: German

Time Type: Full-time

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