Customer Support Advisor - German

Webhelp; Belfast; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Belfast is looking for a Customer Support Advisor to assist customers with inquiries via social media and email. This full-time permanent position offers a hybrid working model, requiring flexibility between 8am and midnight, and a competitive hourly rate of £12.25. Candidates must exhibit excellent English and German skills and have at least 6 months of customer service experience.

Benefits

Discount on car and home insurance

28 days paid holidays

Employee Assist Program

Discount at PUREGYM

Free healthcare cover for dependents

UNUM Dental cover

Employee Stock Purchase Plan (ESPP)

Qualifications

• Minimum of 6 months customer service experience is mandatory.
• Experience in social media or content moderation is desired.
• Have a spotless record, free from any credit, criminal or disciplinary issues.

Responsibilities

• Address general inquiries from customers through social media and email.
• Maintain an empathetic and patient demeanor while helping customers.
• Handle inquiries about missing orders, payment concerns, and product availability.

Skills

Excellent English & German verbal/written skills

Social media or content moderation experience

Minimum of 6 months customer service experience

Flexible working hours

Job description

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

• Hourly rate of £12.25
• Hybrid model - A mix of days on site based in Belfast City Centre & the comfort of your own home.
• Full time permanent position - Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am midnight, Monday to Sunday.

As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.

What's in it for you

• Discount on car and home insurance with AXA!
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program- a range of support and resources, accessed free.
• Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
• PUREGYM Discount & 0% joining fee.
• Free healthcare cover for you and your dependents with pension (after one year)
• UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)

Your qualifications

Concentrix is a great match if you:

• Excellent English & German verbal/written skills.
• Social media or content moderation experience (desired)
• Minimum of 6 months customer service experience (mandatory)
• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
• Have a spotless record, free from any credit, criminal or disciplinary issues

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom's law, only applicants who are legally authorised to work in the UK will be considered for this position.