Customer Support Advisor (FixedTerm Contract)

One Utility Bill; North East; On-site; GBP 27,000; Full time

Job summary

A tech business in Newcastle upon Tyne is seeking a motivated Customer Support Advisor for a fixed-term contract. The ideal candidate will provide excellent customer service, manage billing issues, and ensure customer satisfaction, contributing to the company's strong TrustPilot rating. Employees enjoy numerous benefits, including holiday time, health services, and social activities.

Benefits

25 days holiday plus bank holidays

Employee discounts via Magpie

Paid volunteering day

Health benefits including private GP

Social activities and team events

Qualifications

• Calm and composed under pressure.
• Self-sufficient and capable of managing workload independently.
• Confident and friendly on the phone.

Responsibilities

• Engage with customers via live chats, phone calls, and emails.
• Resolve billing issues to ensure operational continuity for customers.
• Maintain high customer satisfaction through problem-solving.

Skills

Customer Service

Multitasking

Handling Complaints

Professionalism

Job description

Social network you want to login/join with:

Customer Support Advisor (FixedTerm Contract), Newcastle upon Tyne

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Client:

One Utility Bill

Location:

Newcastle upon Tyne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

624a1eb5197b

Job Views:

4

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We are looking for a motivated and driven Customer Support Advisor who’s great at multitasking and loves providing excellent customer service as part of a warm and friendly Customer Support team.

About us

We are a tech business that bundles household bills into one fixed monthly payment. Our service simplifies finances, reduces time on the phone with suppliers, and minimizes admin. It’s a game changer.

Our workplace is welcoming and collaborative. The team makes everyone feel at home from day one, and the office is located near some great pubs.

In our last employee engagement survey, our staff rated us 9.3 out of 10 for recommending One Utility Bill as a place to work.

Responsibilities

You will engage with customers via live chats, phone calls, and emails, resolving issues efficiently and maintaining our high TrustPilot score. Your goal is to manage billing issues, ensuring customers’ lights and broadband stay operational, and to turn tense situations into positive experiences.

Ideal candidate

Calm, composed, and able to handle stressful situations with professionalism.

Self-sufficient and capable of managing your workload independently.

Skilled in handling complaints from frustrated or confused customers.

Friendly, approachable, and confident on the phone.

Benefits

Salary of £26,200, pro-rata for the fixed-term contract.

25 days holiday plus bank holidays.

Access to employee discounts via Magpie.

A paid volunteering day for charities of your choice.

Health benefits including private GP and counselling services through Simply Health.

Free mortgage advice from Charles Cameron & Associates.

Social activities like weekly sports, team events, and charity fundraisers, supporting Newcastle West End Foodbank and Newcastle Dog and Cat Shelter. Join us for paint & sip nights or table tennis tournaments!

We proudly sponsor Ouseburn Community Farm, where we get to walk their goats.