Customer Support Advisor

Chaneys Chartered Surveyors & Property Managers; Reading; Hybrid; GBP 24,000; Full time

Job description

Position: Customer Support Advisor at Chaneys Chartered Surveyors

Location: Head Office - Chaneys - Chiltern House, Marsack Street, Reading, RG4 5AP

Working Hours: 08:30 - 17:00, Monday - Friday

Salary: £23,810 per annum

About Chaneys Chartered Surveyors:

Established in 1959, Chaneys is a trusted property and asset management company serving the Thames Valley area for over 50 years. With a client-focused approach, professional expertise, and a Chartered status, we have earned a strong reputation. Our diverse clientele includes Management Companies, Resident Associations, Developers, and Landlords.

Chaneys Chartered Surveyors is part of the Trinity Property Group, an Odevo Group Company.

Benefits:

1. 24 days annual leave for work-life balance.
2. Discounts on shopping and services through Perkbox.
3. Employee Assistance Programme for confidential support.
4. Hybrid and flexible work opportunities.
5. Financial support for personal development.
6. Opportunities for career growth.
7. Recognition incentives.
8. Cycle to Work scheme for a healthy lifestyle.
9. Employee Referral Scheme for potential bonuses.

About us - Customer Support Team:

We are a vibrant, fun, and hardworking group of approximately 30+ team members who are passionate about providing outstanding customer service to all our residents and clients. We are proud that our team is a diverse group of individuals representing all ages, cultures, and backgrounds. The team is supportive and nurturing, and we value each other's qualities.

The customer support management team provides strong and structured leadership and support as well as on-the-job training. This role is all about communicating with people through different platforms such as phone, email, and our online reporting system. If you share our passion for people and outstanding customer service, please come and join our fabulous team!

Job Description:

The role of Customer Support Advisor is responsible for providing an ongoing and efficient customer-focused support service to residents and clients. The Customer Support Advisors work closely with the Property Management Team as well as other key stakeholders. Key responsibilities and tasks include:

1. Dealing with a range of telephone and email correspondence from both internal and external parties.
2. Understanding, reading, and responding to all enquiries in a polite, timely, professional, and friendly manner.
3. Dealing with instructions and issues that arise on the regional property portfolios and evaluating the appropriate course of action.
4. Presenting a logical argument verbally on the phone, as and when required, in a straightforward, polite, and business-like manner.
5. Ensuring all written communications are presented in a clear, concise, and grammatically correct format.

Qualifications and Skills:

Candidates for this position should have the following skills and qualifications:

1. Clear communication skills both written and verbal.
2. Exemplary telephone manner and the ability to manage difficult and challenging calls.
3. Confidence to probe and fact-check information.
4. Excellent listening skills and an ability to ask appropriate questions to ensure a full understanding of the incoming queries.
5. Commitment to self-growth and personal development, particularly during the probationary period. We recommend familiarising yourself with training materials supplied in your induction.
6. Ability to effectively prioritise your workload within a busy and fast-paced environment.
7. The ability to make and rationalise decisions using the appropriate resources and materials available.
8. Taking responsibility for your day-to-day workload and prioritising urgent tasks.

Application Process:

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

For further information, or to explore more opportunities, you can visit Chaneys Chartered Surveyors on