Customer Support Advisor

Colten Care; Poole; On-site; GBP 34,000; Full time

Job summary

Join a forward-thinking company as a Customer Support Advisor, where you will play a vital role in ensuring high occupancy levels in care homes. This position allows you to make a real difference in the lives of the elderly, providing compassionate support and outstanding service. You will engage with families, assist with inquiries, and represent the company in the community. With a focus on career development, you will receive excellent training and support, making this an ideal opportunity for those passionate about elderly care. Your efforts will contribute to maintaining the high standards that this award-winning organization is known for.

Benefits

Uniform provided

Excellent inductions and training

Real career progression opportunities

Annual pay review

Choice of meals on duty

Contributory pension scheme

Background checks at no cost

Qualifications

• Passionate about helping the older generation with a listening ear.
• Professional, organized, and self-motivated with a sales background.

Responsibilities

• Nurturing leads into sales while providing outstanding customer experiences.
• Engaging with the community and supporting local promotional activities.

Skills

Empathy

Customer Service

Sales

Organizational Skills

Communication

Education

Experience in Sales Environment

Tools

Microsoft Office Suite

Job description

Customer Support Advisor

Salary: £33,600 per annum

**At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more**

**40 hours per week, Mon to Fri, 9 am to 5 pm with additional flexibility required (includes paid breaks)**

Introduction

We’re looking for an empathetic and driven Customer Support Advisor to join our team atThe Aldbury in Poole in Dorset.

You’ll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. You’ll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events.

You’ll work closely with the Home Manager and care home teams to provide a professional ‘warm welcome’ to visitors, escorting them on arrival and helping residents settle into their new home. You’ll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. You’ll provide reassurance at every point of the enquiry journey.

About you

You’re passionate about helping people, particularly the older generation, always ready with a listening ear. You’re empathetic and compassionate, able to find the right balance between sales and customer service. You’re professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments.

You’ll be literate and numerate with experience of the Microsoft Office suite. You’ll be a car driver and own your own car.

Essential requirement- Business insurance is essential due to travel during work hours

About Colten Care

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do.

We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator.

If a career in elderly care is for you then you want to be part of the team at Colten Care.

Benefits

• Uniform provided
• Excellent inductions, training and ‘on the job’ support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Contributory pension scheme
• Background checks at no cost to you.