Customer Support Advisor

The Curve Group; Plympton; On-site; GBP 24,000; Full time

Job summary

A leading garage equipment company in the UK is seeking a Customer Support Officer for their Plympton office. This role involves being the first point of contact for customer inquiries regarding equipment sales and service, ensuring customer expectations are met and service level agreements are honored. Candidates should possess strong customer service skills, attention to detail, and 5 GCSEs including English and Mathematics.

Qualifications

• Previous customer service or call centre experience preferred.
• Strong customer-focused attitude.
• Polite and professional manner.

Responsibilities

• Answer all calls immediately and respond to emails within 1 hour.
• Make courtesy follow-up calls to ensure customer satisfaction.
• Record and resolve customer complaints per company procedures.

Skills

Customer service

Attention to detail

Communication

Teamwork

IT literacy

Education

5 GCSE’s including English and Mathematics

Job description

Job Title: Customer Support Officer

Location: Plympton

Salary: £23,809.50 for 37.5 hrs p/w, Mon-Fri in office

Working for one of the UK’s largest garage equipment companies, you will be the first point of contact and take ownership of all customer enquiries from telephone calls and / or emails for both new equipment sales and equipment service requirements.

You’ll assist in resolving enquiries and supporting customer’s needs, whilst always being aware of their service level agreements to ensure that designated time frames are honoured.

Role and Responsibilities:

• Ensure all calls are answered immediately and emails responded to within 1 hour of receipt
• Make courtesy follow up calls to ensure customer expectations are always being delivered, including regular customer updates regarding outstanding tasks
• Record customer complaints in line with the company’s procedures and where possible, resolving and closing them yourself by taking appropriate actions
• Other ad-hoc tasks necessary to support the business

Skills/Qualifications

• Customer service or call centre experience and / or any other sales leads roles
• A strongly customer-focused attitude, with a polite and professional manner
• Attention to detail and accuracy
• Excellent levels of communication with both customers and colleagues
• Works well in a team environment
• IT literacy
• 5 GCSE’s including English and Mathematics

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