Customer Support Advisor

Lloyds Bank plc; Leeds; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading UK bank is seeking a Customer Support Advisor in Leeds, offering a full-time hybrid position. You'll assist customers with their banking needs and have access to a skill progression framework to increase your pay and career opportunities. Enjoy benefits like a generous pension contribution, private medical coverage, and flexible work arrangements.

Benefits

Generous pension contribution up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Share schemes

Discounted shopping and lifestyle benefits

22 days' holiday plus bank holidays

Wellbeing initiatives and generous parental leave policies

Qualifications

• Passion for helping people – listen, understand, and find solutions.
• Strong service emphasis – strive to provide outstanding support.
• Willingness to learn; no banking experience is required.

Responsibilities

• Be the friendly voice for customers navigating the banking app.
• Support customers with complex needs to make banking easier.
• Participate in ongoing skills training to handle various customer queries.

Skills

Passion for helping people

Strong emphasis on great service

Willingness to learn

Job description

time left to apply End Date: August 30, 2025 (27 days left to apply)

End Date

Friday 29 August 2025

Salary Range

£25,000 - £25,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Join our fantastic Customer Service team…

Job Description

Customer Support Advisor

Location:Leeds Wellington Place

WORKING PATTERN:Full-time

START DATE: 29/09/2025

Salary:£25,000increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

Shift Pattern 4-Day Week (Days) pattern:

• Start times between8am and 10amand end times between5.45pm and 7.45pm
• Maximum of4 out of 7 days(based on a Monday-Sunday week)
• Maximum of 50% weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

What we need from you

• A passion for helping people – You'll listen, understand, and find solutions.
• A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
• A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

We put you first, so you can put our customers first.

Join us, and you'll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and lifestyle benefits
• 22 days' holiday (increases over time) plus bank holidays
• Wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

About working for us

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities and we’re committed to creating an environment in which everyone can thrive, learn, and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer Initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. And, as a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role with a disability, long-term health or neurodivergent condition through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

About our Wellington Place site...

With a track record for progressing our colleagues this brand new site in 2024 is conveniently 5 mins from Leeds' vibrant centre and takes pride in supporting local community and charities. It also makes the working day enjoyable with the following facilities:

• On site canteen
• Kitchenette areas on each floor with fridges and microwaves
• Shower, locker and changing rooms
• Rest areas including a returning parents room and prayer room
• Rooftop terraces

Surrounding Wellington Place:

• 70+ restaurants & cafes all within a 10 minute walk you will be spoilt for choice
• Great transport links - on park & ride routes, only 5-6 minute walk from Leeds train station, frequent bus services (many routes extend beyond the city, including to Bradford, Halifax and Huddersfield)
• Extremely well connected for cyclists - surrounded by fantastic cycle routes in and out of the city centre including the Bradford Leeds Cycle Superhighway as well as the Leeds to Liverpool Canal towpath

As one of the many benefits provided by Wellington Place, you can receiveexclusive rewards, discounts and offersfrom your favourite locals places when you download the Wellington Place Reward app.

Ready to make a difference? Apply now.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

About Us

With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.

Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.

For more Flexible Working Options please use the free text search, e.g. job sharing, variable hours, to identify relevant matches.