Customer Support Advisor

Tate; Hemel Hempstead; On-site; GBP 28,000 - 30,000; Full time

Job summary

Tate is looking for a Customer Support Advisor in Hemel Hempstead, England. This role offers a salary of up to £30,000 per year and focuses on providing high-quality support to homeowners during the two-year warranty period. The successful candidate will coordinate remedial works, communicate with various stakeholders, and contribute to continuous improvement in customer service. If you possess strong customer service skills and a passion for excellence, this is an excellent opportunity to join a values-led organization.

Benefits

Competitive salary and benefits package

Hybrid work options available

Supportive and collaborative team environment

Qualifications

• Strong experience in an administrative or customer service support role.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Own the customer journey from post-construction handover onwards.
• Coordinate defect resolution, ensuring timely and professional remedial works.
• Maintain accurate reporting and documentation of all ongoing cases.

Skills

Communication

Customer Service

Multi-tasking

Problem Solving

Tools

Microsoft Office

Clixifix

Job description

Customer Support Advisor (J5011) Hemel Hempstead, England

Salary: GBP28000 - GBP30000 per annum

Customer Support Advisor – Property & Construction | Up to £30,000 | Full-Time | Permanent | Office-Based (Hybrid Options Possible, along with working part-time hours over 5 days)

Location: Hemel Hempstead

Tate Recruitment are delighted to be supporting a long-standing, highly respected client in their search for a Customer Support Advisor. Renowned for building innovative and dynamic homes, our client places a strong emphasis on quality, attention to detail and exceptional customer experience.

This is an exciting opportunity to join a dedicated and hardworking team, providing responsive and solution-focused support to homeowners within the crucial two-year warranty period.

The Role

As a Customer Support Advisor, you’ll be the first point of contact for homeowners experiencing defects or issues with their property. You’ll coordinate remedial works, manage relationships with contractors and internal teams and ensure that every customer receives the highest standard of service throughout their journey.

If you have a passion for delivering excellence and a background in construction, property management or building maintenance—or even if you don’t but bring top-tier customer service skills, we want to hear from you.

Key Responsibilities

Own the customer journey from post-construction handover onwards.

Conduct handovers with clients, showcasing their new homes and features.

Coordinate defect resolution, ensuring timely and professional remedial works.

Communicate clearly and promptly with residents, contractors and internal stakeholders.

Work closely with third-party suppliers to maintain outstanding service levels.

Carry out quality checks and build knowledge of individual and communal systems.

Maintain accurate reporting and documentation of all ongoing cases.

Support continuous improvement by implementing customer support best practices.

What You’ll Bring

Strong experience in an administrative or customer service support role.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Excellent written and verbal communication skills.

Proficient in Microsoft Office (Outlook, Word, Excel).

A positive, professional and proactive approach.

Team-oriented mindset with a passion for customer care.

Experience using Clixifix or similar defect management platforms.

Sound knowledge of construction or property/building maintenance.

Why Join?

Be part of a values-led business committed to quality, innovation and customer satisfaction.

Opportunity to work in a dynamic environment with a supportive, collaborative team.

Competitive salary and benefits package.

Ready to make a difference in customers' lives and help uphold the highest standards in homebuilding?

Apply today through Tate Recruitment and become an integral part of a team that truly values its people and its service.

Name:

Please include your first and last name.

Email: @

Phone:

Please include your country code.

CV / Resume:

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

Customer Support Advisor (J5011) Hemel Hempstead, England

Salary: GBP28000 - GBP30000 per annum

Customer Support Advisor – Property & Construction | Up to £30,000 | Full-Time | Permanent | Office-Based (Hybrid Options Possible, along with working part-time hours over 5 days)

Location: Hemel Hempstead

Tate Recruitment are delighted to be supporting a long-standing, highly respected client in their search for a Customer Support Advisor. Renowned for building innovative and dynamic homes, our client places a strong emphasis on quality, attention to detail and exceptional customer experience.

This is an exciting opportunity to join a dedicated and hardworking team, providing responsive and solution-focused support to homeowners within the crucial two-year warranty period.

The Role

As a Customer Support Advisor, you’ll be the first point of contact for homeowners experiencing defects or issues with their property. You’ll coordinate remedial works, manage relationships with contractors and internal teams and ensure that every customer receives the highest standard of service throughout their journey.

If you have a passion for delivering excellence and a background in construction, property management or building maintenance—or even if you don’t but bring top-tier customer service skills, we want to hear from you.

Key Responsibilities

Own the customer journey from post-construction handover onwards.

Conduct handovers with clients, showcasing their new homes and features.

Coordinate defect resolution, ensuring timely and professional remedial works.

Communicate clearly and promptly with residents, contractors and internal stakeholders.

Work closely with third-party suppliers to maintain outstanding service levels.

Carry out quality checks and build knowledge of individual and communal systems.

Maintain accurate reporting and documentation of all ongoing cases.

Support continuous improvement by implementing customer support best practices.

What You’ll Bring

Strong experience in an administrative or customer service support role.

Ability to manage multiple tasks and priorities in a fast-paced environment.

Excellent written and verbal communication skills.

Proficient in Microsoft Office (Outlook, Word, Excel).

A positive, professional and proactive approach.

Team-oriented mindset with a passion for customer care.

Desirable (But Not Essential)

Experience using Clixifix or similar defect management platforms.

Sound knowledge of construction or property/building maintenance.

Why Join?

Be part of a values-led business committed to quality, innovation and customer satisfaction.

Opportunity to work in a dynamic environment with a supportive, collaborative team.

Competitive salary and benefits package.

Ready to make a difference in customers' lives and help uphold the highest standards in homebuilding?

Apply today through Tate Recruitment and become an integral part of a team that truly values its people and its service.

Name:

Please include your first and last name.

Email: @ Phone:

Please include your country code.

CV / Resume:

Eligibility: Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. ;

Customer Support Advisor (J5011) Hemel Hempstead, England

Thank you for submitting your application.