Customer Support Advisor

Lloyds Banking Group; Glasgow; Hybrid; GBP 27,000; Full time

Job summary

Join a forward-thinking organization as a Customer Support Advisor, where your passion for helping others can shine. In this dynamic role, you will support customers in navigating their banking needs through our app, ensuring they receive outstanding service. With comprehensive training and ongoing support, you will thrive in a hybrid work environment that values your well-being. Enjoy a generous pension contribution, annual performance-related bonuses, and a range of lifestyle benefits. Be part of a diverse team that prioritizes inclusivity and personal growth, making a real difference in the lives of our customers.

Benefits

Generous pension contribution

Annual performance-related bonus

Share schemes

Discounted shopping benefits

22 days' holiday plus bank holidays

Wellbeing initiatives

Parental leave policies

On-site showers and changing facilities

Free on-site Wi-Fi

Discounted car parking

Qualifications

• Passion for helping people and providing outstanding support.
• Willingness to learn with no prior banking experience required.

Responsibilities

• Assist customers with navigating the banking app and complex needs.
• Provide friendly and effective support to enhance customer experience.

Skills

Customer Service

Problem Solving

Communication

Job description

Customer Support Advisor

Location:Glasgow

Salary:£26,344

Hours:Full Time (35 hours)

Morning pattern:

• Start times between9am and 11amand end times between5pm and 7pm
• Maximum of5 out of 7 days(based on a Monday-Sunday week)
• Maximum of37.5%weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That’s why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you’ll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you’ll make banking easier. Support from a great team and access to the tools and training required for success are available.

What we need from you

• A passion for helping people– You’ll listen, understand, and find solutions.
• A strong emphasis on great service– You'll always strive to provide outstanding support to customers.
• A willingness to learn– No banking experience? No problem as full training will be provided over a six-week period.

We’ll set you up for success.

From day one, you’ll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

We put you first, so you can put our customers first.

Join us, and you’ll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Share schemes including free shares
• Discounted shopping and lifestyle benefits
• 22 days' holiday plus bank holidays
• Wellbeing initiatives and generous parental leave policies

And from 1st April, your salary package will increase as part of our annual pay review.

About our Atlantic Quay site...

With a passion for charity fundraising equal to the development of our colleagues careers this modern site also has the following facilities:

• Multi faith prayer room
• On site showers and changing facilities
• A kitchenette area on each floor which is equipped with a fridge and microwaves including free tea and coffee
• Break out areas with TVs
• Free on site Wi-Fi available
• Option to join the local Sports & Social committee and get heavily discounted offers such as Cinema tickets, Theatre and fun days out across Glasgow and other locations
• City Centre location is also close to great shopping, hospitality and cultural activities
• Discounted Car Parking through using NCPParkPassApp at their Central Station and Mitchell Street locations

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.