Customer Support Advisor

Northern Gas and Power; Gateshead; On-site; GBP 24,000 - 30,000; Full time

Job summary

Northern Gas and Power is seeking an energetic individual to handle customer requests in the dynamic energy sector. This role combines customer service excellence with opportunities for career progression. Join a diverse, innovative team and enjoy competitive benefits, including a salary starting at £24,570.

Benefits

Incentivised time off in December

Company retreats abroad

Discounts at selected restaurants

Cinema Society membership

Health plan through Simplyhealth

Tickets to festivals and events

Qualifications

• Experience in the energy industry or account management preferred.
• Strong self-motivation and ability to prioritize.
• Calm under pressure and driven personality.

Responsibilities

• Process customer requests and resolve queries professionally.
• Liaise with energy suppliers on behalf of customers.
• Identify business opportunities and contribute to sales results.

Skills

Excellent communication skills

Problem-solving

Team collaboration

Job description

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• Competitive salary: Starting at £24,570, with clear progression opportunities.
• High-impact client base: Collaborate with some of the UK’s largest and fastest-growing businesses.
• Learn from the best: Accelerate your development by working alongside top-tier industry professionals.
• Work-life balance: Enjoy a structured schedule with no late finishes — your evenings are your own.
• Career progression: We prioritise internal promotion and support long-term growth.
• Ethical employer: Proudly recognised as a Real Living Wage Employer.

Northern Gas and Power, part of the Global Procurement Group, is Europe’s largest and most dynamic energy consultancy. We support businesses of all sizes, from ambitious SMEs to multinational corporations, in securing energy contracts and optimising their energy strategies.

Our services cover every aspect of energy procurement and management. We negotiate contracts with energy suppliers, implement tailored risk management frameworks, validate and analyse invoices, and help organisations calculate and reduce their greenhouse gas emissions and carbon footprints.

What sets us apart is our in-house technology. Our exclusive ClearVUE platform provides complete transparency, giving clients a detailed, real-time view of their global energy portfolio. This powerful insight supports smarter energy decisions, drives progress toward Net Zero, and ensures regulatory compliance.

Join our global team with vibrant offices across the UK, France, Malta, India, and Italy, and be part of an industry-leading consultancy that’s shaping the future of energy.

What exactly will you do?

• Prioritise and process customer requests submitted by telephone or email,
• Investigate and resolve customer queries quickly and professionally,
• Maintain accurate and detailed records, adhering to company compliance standards at all times
• Learn to use bespoke systems and technology to deliver excellent customer care,
• Liaise with energy suppliers on behalf of customers to ensure the best possible service,
• Work collaboratively with the NGP team to support colleagues, identify new business opportunities, and contribute to positive sales results,
• Communicate with customers as their contract start dates approach to ensure a smooth continuity process tailored to their energy needs,
• Proactively contact customers ahead of their scheduled energy contracts to ensure seamless changeover
• Identify additional opportunities for our non-commodity services such as meter operator contracts, metering, water, site works, export, and renewables,
• Encourage satisfied customers to leave positive reviews on TrustPilot and Google.

Non-Commodity sales referrals and verified reviews are incentivised, with performance-based rewards available based on the number of qualified opportunities and reviews generated.

What we’re looking for

• Someone with experience in both the energy industry and account management is preferable, although we are open to candidates who have strong experience in at least one of these areas,
• Able to thrive in a fast-paced, self-directed, and professional environment,
• Capable of managing your own workload and setting clear priorities,
• Self-motivated and driven, with a genuine passion to succeed,
• Calm under pressure and able to exceed expectations when needed,
• Excellent communication skills, both verbal and written, with a professional and articulate style,
• A confident problem solver with a proactive mindset,
• Resilient, ambitious, and highly driven personality,
• Computer literate and a strong, collaborative team player.

What’s in it for you?

• Enjoy a range of exciting and exclusive perks, including:
• Incentivised additional time off in December,
• Company getaways and retreats abroad,
• Discounts at selected restaurants,
• Cinema Society membership
• Health plan through Simplyhealth,
• Tickets to top festivals and events, including Silverstone, Wimbledon, Tomorrowland, Lost & Found, the Champions League, and more.

Diversity in our heritage, inclusion in our future.

NGP is disability confident employer and is committed to inclusion and diversity. We welcome applications from people with a disability or long-term health condition.

We do our utmost at Northern Gas and Power, part of Global Procurement Group (GPG) to value our People for who they truly are. We want all our colleagues to feel free to be themselves at work.

Our People Strategy reflects our vision of an attractive and diverse organisation. Between all our companies, our colleagues make up over 30 nationalities from five countries around the globe.

We’re building a welcoming workplace where we recognise, respect, and celebrate each other’s stories. Be part of our story. Be you at NGP. #BeYouAtNGP