Customer Support Advisor

HAYS; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading government agency is offering a fantastic opportunity for a Customer Support Advisor on a 12-month contract based near Brighton. The role involves supporting a legal team, handling sensitive case inquiries, and requires strong communication skills. The position offers hybrid working, excellent career progression, and a generous pension scheme.

Benefits

Excellent pension scheme (29% contribution)

25 days of holidays plus bank holidays

Flexible working hours

Option for overtime earning additional days off

Qualifications

• Minimum 1 year recent call centre experience.
• Available to start on 8th or 15th of September.
• Located within a reasonable commute of Brighton.

Responsibilities

• Support the legal and case management team with enquiries.
• Provide administrative support for litigation and advisory work.
• Handle calls and emails with emotive subject matter.

Skills

Call control skills

Excellent written and verbal English

Job description

Customer Support Advisor – 12 month contract – Government Agency – Brighton – Hybrid working

Your new company
A fantastic opportunity is available for an experienced call centre professional to work as a Case Administrator for a leading government agency based a short distance from Brighton station. This organisation offers excellent progression and benefits for its staff, including an incredible pension scheme (29%) and hybrid working of 6 days a month in the office and the remainder at home. This role is a 12–month fixed–term contract with the potential to go permanent after the contract period ends.
Your new role
Your role will be to support the legal and case management team with enquiries relating to tribunals, county courts, magistrates and crown courts and engage those including the employers, employees and pension providers as required. You will provide administrative support for litigation, regulatory and advisory work regarding individual cases.

In addition, you will organise diaries, send out agendas, and maintain electronic and hard copies of documents as required.

You will handle calls and emails which can have an emotive subject matter, so it's imperative to have good call control skills developed within a call centre environment.

What you'll need to succeed
In order to succeed, you must be available to start a role on the 8th or 15th of September, be within a reasonable commute of Brighton, have recent call centre experience of 1 year minimum, have excellent written and verbal English and have good call control handling skills.

What you'll get in return
In return, you'll be offered a salary of GBP25,500 per annum for an initial 12 month fixed term contract, with an excellent pension of 29% employer contribution, 35 hor working week with flexible hours after probation, meaning you can start between 8–10 and finish between 4–6pm, Monday to Friday. Generous holidays of 25 days plus bank with the option to work overtime to earn an additional 24 days of annual leave/overtime throughout the year.
What you need to do now

If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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