Customer Support Advisor

JR United Kingdom; Colchester; On-site; GBP 22,000 - 28,000; Full time

Job summary

A successful manufacturing business is seeking a Customer Support Advisor to provide exceptional service on a full-time basis. You will be responsible for managing customer enquiries, supporting sales reps, and ensuring smooth operations in liaison with suppliers. Ideal candidates will possess strong problem-solving skills and a keen understanding of UK geography.

Qualifications

• Excellent problem-solving skills.
• Strong work ethic and willingness to engage in varied tasks.
• Diary management skills.
• Good geographical knowledge of the UK.
• Enthusiastic team player.
• Calm and professional telephone manner.

Responsibilities

• Answering customer enquiries via phone and email.
• Providing exceptional customer service.
• Diary management for sales representatives.
• Processing orders.
• Liaising with warehouse and 3rd party suppliers.
• Answering queries quickly and efficiently.

Skills

Problem-solving

Diary management

Customer service

Team player

Telephone manner

Job description

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Our client is a successful manufacturing business on the outskirts of Royston. Due to their continued growth, they are looking for a Customer Support Advisor to join their team on a full-time, permanent basis.

Main duties will include:

• Answering customer enquiries via phone and email
• Providing exceptional customer service to customers
• Diary management for sales reps
• Processing orders
• Liaising with the warehouse and 3rd party suppliers
• Answering queries quickly and efficiently

The successful candidate will have:

• Excellent problem-solving skills
• A strong work ethic and the want to get involved in a varied role
• Diary management skills
• Good geographical knowledge of the UK
• Enthusiastic team player
• Calm and professional telephone manner

Please contact Emma ASAP if this looks like your next role or apply via the advert!

We endeavour to reply to every candidate, every time but if you haven’t heard back within 10 days please understand that you have unfortunately been unsuccessful for this position or the position has been filled. Please call the office or send an email to discuss other potential positions.