Customer Support Advisor

Wienerberger; Cheadle; On-site; GBP 25,000 - 28,000; Full time

Job description

Come and join us as a Customer Support Advisor at our Head Office in Cheadle.

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction.

About the Role

As Customer Support Advisor you will deliver outstanding service to our customers, building strong trusting relationships and handling their orders promptly and accurately.

You’ll be providing seamless communication for the customer, ensuring the dispatch/logistics team are kept in the loop to make sure our products arrive when needed.

You’ll be joining a friendly team based at our Head Office, with excellent training to help you succeed, and opportunities to develop in the business.

Duties also include:

• Maintain excellent relationships with the external sales team
• Participate in customer visits and attend sales meetings
• Providing customers with regular updates on their cases
• Supporting the sales team with pricing, orders and investigating problems

Hours of Work: 35 hours a week. Monday to Friday, 9.00am – 5.00pm or 8am to 4pm.

About You

You will be an experienced Customer Service/Customer Support professional who has supported customers with queries and helped them to investigate any issues.

You’ll have a positive attitude and a passion for customer service excellence.

Strong communication (verbal and written) is key as you’ll regularly be corresponding via email or phone call with both customers and internal colleagues.

You’ll also have:

• Good analytical skills
• Ability to work calmly under pressure
• Proficient in Microsoft applications (Word, Outlook, Excel etc)
• Able to work both on own initiative and as part of a team
• Good team playing skills

About our Benefits

• Salary from £25,830 to £28,000 (depending on experience)
• Professional growth, training, and opportunities to hone your skills and knowledge
• Annual bonus scheme up to 4%
• Ability to purchase additional holidays
• Company Pension
• SIP – ability to become a shareholder via our Share Scheme
• Life Assurance
• Flexible benefits offering (including health, wellbeing and money saving opportunities)

About us

With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

So what are you waiting for? Come and join Wienerberger as a Customer Support Advisor and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.