Customer Support Advisor

Glasdon International Limited; Blackpool; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in environmental and safety products seeks a Customer Support Advisor. This role involves directly engaging with customers to provide product information, manage quotations, and support sales activities. Ideal candidates will have strong communication skills, experience in customer service, and show a willingness to learn and progress in their career.

Benefits

Paid holiday rising to 38 days

Performance bonuses

Employee Assistance Programme (EAP)

Life insurance after two years

Private health insurance scheme

Cycle to Work scheme

Company events and social activities

Professional study support

Comprehensive training programmes

Hybrid working options

Qualifications

• Experience in customer service or sales.
• Strong verbal and written communication skills.
• Attention to detail and organisational skills.

Responsibilities

• Providing product information to customers via email and phone.
• Processing sales orders and answering customer queries.
• Supporting external sales personnel.

Skills

Communication

Organisational

Problem Solving

Commercial Awareness

Job description

Job Title: Customer Support Advisor


Location: Blackpool, Lancashire


Salary: Competitive

Job Type: Full-time, Permanent

Summary:

Glasdon UK Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products.

We are looking for a confident and organised individual, with experience in customer service to join our Environmental Products Division as a Customer Support Advisor.

If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further.

The successful candidate with be provided with full and comprehensive training.

The Glasdon Group of Companies is an equal opportunities employer.

Main Duties and Responsibilities:

Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email).

Providing customers with quotations for products.

Answering queries in terms of stock, delivery times, accounts, and production.

Processing sales orders.

Providing support to external sales personnel.

Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order.Ideal Candidate Background:

Confidence, charisma and keen to progress a long-term career.

Some experience within a sales or customer service environment / familiar with client interactions.

Keen eye for details.

Strong verbal and written communication skills.

Good administrative, organisational and time management skills.

Good team player.

Ability to solve problems.

Commercial awareness and professional.

Willing to learn.Benefits:

33 days paid holiday (rising to 38 depending on length of service).

Buy/sell up to 5 days holiday each year.

Holidays can be booked flexibly in 30-minute blocks.

Company related performance bonuses.

Company final salary pension scheme after a minimum of two years' service.

Pension through NEST within 3 months of start date.

Life insurance after a minimum of two years' service.

Private health insurance scheme after a minimum of one years' service.

Health cashback plan.

Company sick pay scheme.

Employee Assistance Programme (EAP).

Compassionate leave

Relocation support loans.

Long service awards.

Subsidised on-site café/social space.

Free on-site parking.

Special occasion gifts.

Cycle to Work scheme.

On-site Gym and changing facilities.

Team building activities / days.

Hybrid working.

Company events.

At cost on-site electric vehicle charging points.

Paid charity days.

Charity fundraising events.

Social activities.

Promotion opportunities

Skills development.

Professional study support.

Comprehensive training programmesTerms and Conditions:

Full-time, permanent position.

Monday to Friday, 9.00am to 5.00pm (subject to the needs of the role).

30-minute lunch break.

Monthly Pay in arrears by the 28th day of each month.Please click the APPLY button to submit your CV for this role

The Glasdon Group of Companies is an equal opportunities employer.

Candidates with experience or relevant job titles of; Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness, Quote Preparation may also be considered