Customer Support Advisor

Lloyds Banking Group; Birmingham; Hybrid; GBP 25,000 - 26,000; Full time

Job summary

A leading banking institution is seeking a Customer Support Advisor in Birmingham. This role involves assisting customers with their banking app and addressing diverse needs. Full training is provided, and you'll have opportunities for career advancement within a supportive team. Enjoy flexible working options and a compensation package that reflects your growth and skills development.

Benefits

Hybrid working options

Generous pension contribution of up to 15%

Annual performance-related bonus

Private medical benefit with BUPA

Discounted shopping and lifestyle benefits

22 days' holiday plus bank holidays

Wellbeing initiatives

Dining and relaxation facilities

Qualifications

• No banking experience is required; full training will be provided.
• You must have a passion for customer service and helping others.
• You should be eager to learn and take on new challenges.

Responsibilities

• Assist customers in navigating the banking app and address complex needs.
• Provide outstanding support and solutions to customer queries.
• Develop skills through our progression framework.

Skills

Passion for helping people

Strong emphasis on great service

Willingness to learn

Job description

End Date

Friday 29 August 2025

Salary Range

£25,000 - £25,200

We support flexible working – click here for more information on flexible working options

Flexible Working Options

Hybrid Working

Job Description Summary

Join our fantastic Customer Service team…

Job Description

Customer Support Advisor

Location:Birmingham Colmore Row

WORKING PATTERN: Full-time

START DATE: 28/09/2025 (Amend date)

Salary:£25,000 increasing to £25,750 after 6 months in role

We operate a skill progression framework where you can increase your pay by developing new skills and taking on new activities, giving you the opportunity to earn £30,750 for our highest skill level

Shift Pattern 4-Day Week (Days)

• Start times between8am and 10amand end times between5.45pm and 7.45pm
• Maximum of4 out of 7 days(based on a Monday-Sunday week)
• Maximum of 50% weekend daysover a 4 week period

Do your best work. Live your best life – and help others do the same.

Life moves fast, and our customer support roles do too. That's why we offer flexible working patterns crafted to help you balance your career with what matters most.

As a Customer Support Advisor, you'll be the friendly voice our customers rely on. Helping supporting customers navigate our banking app and help with complex needs you'll make banking easier. Support from a great team and access to the tools and training required for success are available.

Grow Your Career with Our Skill Progression Framework

Ready to take your career to new heights? From day one, you'll get a comprehensive six-week on-site training programme, plus ongoing support in growing your career.

Our Skill Progression Framework is designed to help colleagues advance by mastering new skills and dealing with different types of customer queries. Whether you're starting out or looking to enhance your expertise, our structured pathway offers clear steps for growth.

Begin with a solid foundation in Everyday Banking and work your way up to dealing with more complex customer needs. As you develop your skills, you will have the opportunity to progress your career and reward.

What we need from you

• A passion for helping people – You'll listen, understand, and find solutions.
• A strong emphasis on great service – You'll always strive to provide outstanding support to customers.
• A willingness to learn – No banking experience? No problem as full training will be provided over a six-week period.

We put you first, so you can put our customers first.

Join us, and you'll have access to benefits that support your wellbeing, finances, and future:

• Hybrid role with homeworking from completion of training and vital checks
• A generous pension contribution of up to 15%
• Annual performance-related bonus
• Private medical benefit with BUPA
• Share schemes
• Discounted shopping and lifestyle benefits
• 22 days' holiday (increases over time) plus bank holidays
• Wellbeing initiatives and generous parental leave policies
• Salaries are reviewed annually on 1 April as part of our annual pay review

Our newly upgraded Colmore Row site facilities.......

• Working cafe with roof terrace
• Fitness Space
• Active travel facilities & changing rooms
• Games area
• Equipped kitchenettes with fridge, microwaves, hot/cold taps
• Contemplation rooms
• Wellness rooms
• Good travel networks
• Rest areas
• Great collaboration spaces
• Events space

Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself.

We have a range of colleague networks free to all colleagues, each of them offers opportunities and events, including mentoring, career development, networking, access to role models. Joining a network can also help increase understanding of the personal challenges facing some colleagues and how best we can all support each other.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture, and we were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. In case you require any reasonable adjustments, kindly let us know, and we can work together to address your needs.

Ready to make a difference? Apply now.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.