Customer Support Advisor

Kwik Fit; Bellshill; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

34 days pro rata leave

Exclusive discounts

Staff discounts

Award-winning training

Wellbeing support

Job summary

Kwirk Fit is seeking a Part-time Customer Support Advisor in Bellshill to authorize tyre requests for fleet customers. You will undergo extensive on-site training, then hybrid work is available after training completes.

The role emphasizes excellent customer service, accurate handling of requests, and teamwork, with a focus on fast, friendly support. Candidates should have strong communication, problem solving and the ability to learn new systems quickly, ensuring you maintain the Kwik-Fit

Qualifications

• Proven track record of good customer relations and call centre experience is an advantage.
• Computer literate with basic keyboard skills.
• Excellent customer service and communication skills; able to handle complex queries.

Responsibilities

• Support Tyre requests for Kwik-Fit fleet customers.
• Work as part of a team to maintain high levels of customer service.
• Report issues to line manager and suggest improvements.
• Promote professional Kwik-Fit image in all interactions.

Skills

Customer relations

Call centre

Computer literate

Phone etiquette

Communication skills

Problem solving

Written & oral communication

Relationship skills

Tools

Generic software tools

Job description

Customer Support Advisor

Location: Bellshill, Northumberland, GB, NE70 7

Application Deadline: 2026-11-03T10:00:23.223

Part Time Customer Support Advisor

Work with us

The role itself entails authorising tyre requests made by our Kwik-Fit centres and third party providers for our fleet customers. We will provide you with extensive training, helping you to gain the knowledge needed for this role.

Additional Information

• Part time contracts available
• Monday to Friday 9am until 1pm and every 4th Saturday, 20 hours over 5 days
• Monday to Friday 9am until 2pm and every 4th Saturday, 25 hours over 5 days
• Training will be completed onsite, side by side
• Hybrid working once training has been successfully completed

The Day to Day

• No two days are the same at Kwik Fit - Achieving key maximum performance results measured on telephone statistics, speed and accuracy
• Maintain high levels of customer awareness and flexibility
• Report areas of improvement or concern to line manager
• Work as a conscientious team member
• Promote a professional image of Kwik-Fit & Kwik Fit fleet operations at all times
• Adhere to brand and part fitment within defined parameters

Who we're looking for

Our friendly service and top-level mechanical expertise is a winning combination that makes us heroes in the community. Striking that balance as a Contact Centre Agent requires a special skill set including:

• Proven track record of good customer relations, call centre experience and or Fast fit industry/fleet experience an added advantage
• Computer literate
• Basic keyboard skills
• Good telephone manner
• Commercial acumen
• Problem-solving and analysis
• Written and verbal communication
• Excellent Customer Service skills
• Ability to handle complex queries and challenging customer scenarios
• An ability to learn new systems and processes
• Excellent communication and relationship skills

The Perks

• 34 days pro rata annual leave including bank holidays
• Exclusive discounts at major retailers, restaurants, holidays and much more
• Generous staff discounts for you and your family
• Award-winning training and development, with fantastic career prospects
• Wide range of wellbeing support for you and your family

About us

Everyone knows Kwik Fit for our tyres, but these days we do a whole lot more. Servicing, fleet services, fast-fit whatever comes our way, our teams have what it takes to get the job done properly. And whilst half of our MOT and service appointments are booked in advance, either online or over the phone, we are still ready to save the day for customers who need us at the drop of a hat. You could say we’ve learnt to expect the unexpected! That's what it's all about for us — being there for customers in their hour of need and delivering friendly service of the highest quality when they need it most. Its what makes our centres a valued part of their local communities. And we're just as dedicated to our staff. With Kwik Fit you'll be given every opportunity to develop your skills using state-of-the-art equipment and working with some of the biggest brands out there. Sounds good, doesn’t it? That’s why we say, you can’t get better.