Customer Support Advisor

TN United Kingdom; Aylesford; On-site; GBP 27,000 - 32,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen engagierten Customer Support Advisor, um exzellenten Kundenservice zu bieten. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kundenanfragen, die über Telefon, E-Mail und Web-Chat eingehen. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie die Möglichkeit haben, Ihre Fähigkeiten zu entwickeln und einen echten Einfluss auf die Kundenzufriedenheit zu nehmen. Mit attraktiven Vergünstigungen und Karrieremöglichkeiten innerhalb eines globalen Unternehmens ist dies eine hervorragende Gelegenheit für motivierte Fachkräfte.

Benefits

Große Rabatte auf Lebensmittel

Anerkennungsprämien und Anreize

Pensionskasse

Karrieremöglichkeiten innerhalb von Sysco

Qualifications

• Erfahrung in einem Büro oder Kundenservice-Umfeld.
• Selbstmotiviert mit dem Wunsch, Standards zu übertreffen.

Responsibilities

• Bearbeiten Sie alle Bestellungen genau und erfüllen Sie die Kundenanforderungen.
• Pflegen Sie Kundenbeziehungen durch effektive Kommunikation und Problemlösung.

Skills

Kundenservice Erfahrung

Aufmerksamkeit zum Detail

Problemlösungsfähigkeiten

PC Kenntnisse

Job description

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KFF – Site based Aylesford

£27,107 plus benefits and excellent career development, discounted products and services, and much more

• 8 hr shifts with 30 min unpaid break (Current operating hours –
• Any 5 from 7 days (working weekends on rota basis)

At KFF, we are self-confessed produce fanatics! We have an incredible range of fresh and speciality produce from Britain and all over the world.

KFF is part of the Sysco global family, meaning our customers benefit from global reach, economies of scale, worldwide insight, and all the benefits of a highly successful and professional parent company.

As a Customer Support Advisor, you will provide excellent customer service to both external and internal customers, being the first point of contact to assist with orders or customer queries via phone, email, & web chat.

Key Activities & Responsibilities:

• Process all orders accurately and fulfill customer requirements.
• Achieve set sales & service KPIs in line with KFF requirements.
• Develop and maintain department structure to understand the impact of customer service across the business.
• Build and maintain customer relationships through effective communication, problem solving, and fulfilling commitments.
• Understand the business, expectations, and requirements of allocated customers.
• Act as the first point of contact for customer issues, investigate thoroughly, and involve relevant parties to resolve quickly.
• Take ownership of customer queries, keep systems updated, and liaise with other departments as needed.
• Handle all customer comments, complaints, and correspondence in accordance with KFF procedures and specific requirements.

Key Attributes:

• Experience in an office or customer service environment.
• Excellent attention to detail.
• Strong problem-solving and decision-making skills.
• Self-motivated with a desire to exceed standards.
• Proficient in PC use.

What you'll get:

• Huge discounts on food and award-winning products.
• Recognition awards and incentives.
• Pension scheme.
• Real career opportunities within Sysco, the world’s leading foodservice business.
• And much more….

Apply now...

Additional Information

All your information will be kept confidential according to EEO guidelines.

At KFF, everyone is welcome. We focus on your potential and unique talents, fostering a diverse and inclusive culture where everyone has a voice, is appreciated, and has equal opportunities. We are committed to supporting you during your application process, including any adjustments needed. Contact our resourcing team for support.