Customer Support Advisor

VanRath; Antrim; On-site; GBP 32,000; Full time

Job summary

A major public sector client in Antrim is seeking a Full-Time Customer Support Advisor. In this role, you will supervise customer service teams, handle escalated issues, and manage standard operating procedures. The ideal candidate should have a minimum of 5 GCSEs, 2 years of experience in customer service, and proficiency in Microsoft Office. This temporary position offers a salary of £31,495 plus benefits including flexi-time and free parking.

Benefits

Flexi time

Free parking

Excellent modern offices

Qualifications

• At least 2 years of experience in customer service.
• Prior experience dealing with a high volume of calls.
• Access to suitable transport.

Responsibilities

• Supervise customer service teams.
• Handle escalated customer issues.
• Provide feedback to enhance service systems.

Skills

Customer service experience

Multi-line phone handling

SOP maintenance

Report writing

Team management

Education

Minimum 5 GCSEs including English and Maths

Tools

Microsoft Office

Job description

VANRATH are delighted to be assisting our major Public Sector client, a large and well-known organisation with the recruitmentof a Customer Support Advisor to join their team based in Antrim.

This is a Full-Time Monday-Friday position. Temporary contract expected to last for a minimum of 6 months.

Salary

£31,495 + fantastic benefits in a modern organisation e.g. Flexi time, free parking & excellent modern offices.

Responsibilities:

• Supervise customer service teams at designated locations.
• Maintain and update Standard Operating Procedures (SOPs).
• Handle escalated customer issues and service recovery.
• Support customer complaint management and reporting.
• Assist with customer service strategy implementation.
• Manage telephone systems and voicemail.
• Support event bookings and service promotions.
• Ensure availability of customer information and resources.
• Provide feedback to improve customer service systems.
• Develop and deliver customer service training.
• Manage uniform ordering.
• Provide general administrative support.

Essential Criteria:

• Minimum 5 GCSES (Grades A-C) to include English Language and Maths.
• Minimum of two years' experience in a customer services function.
• Experience in switchboard, reception and handling payments.
• A minimum of 12 months experience dealing with a high volume of calls.
• Experience in the use of Windows and Microsoft Office.
• Access to a suitable form of transport.

Desirable Criteria:

• Previous experience in a customer-facing role including operating a customer management information system and managing a team of customer service advisors.

For further information on this opportunity, or any other position in Belfast or wider Northern Ireland, please apply via the link or contact Conor Birch in the strictest confidence.