Customer Support Adviser - FTC 3 Months (Exeter)

Seetec Group Ltd.; Exeter; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading provider of employability services in Exeter is seeking a Customer Support Adviser to provide exceptional customer service and support participants. In this pivotal role, you’ll ensure a smooth transition for individuals referred by Job Centre Work Coaches. The ideal candidate will have experience in customer service, strong communication skills, and the ability to build relationships. This role offers a competitive salary and a range of benefits including annual leave and a pension plan.

Benefits

25 days annual leave + Bank Holidays + Birthday Day off

2 Volunteer Days

Pension - 5% Employee 5% Employer

Healthcare Cash Plan

Annual Pay Review

Refer a Friend Scheme

Free access to BenefitHub for discounts

Qualifications

• Proven experience in a customer service role, ideally in a fast-paced environment.
• Warm personality with a natural ability to connect with people.
• Strong computer literacy and excellent keyboard skills.

Responsibilities

• Be the first point of contact for individuals referred to the programme.
• Ensure a smooth transition into the programme for participants.
• Accurately record information using the CRM system.
• Complete and update administration reports.

Skills

Excellent communication skills

Positive, service-oriented attitude

Ability to foster positive relationships

IT literate

Ability to work independently or as part of a team

Tools

MS Office

Job description

Are you passionate about delivering exceptional customer service and making a real difference in people's lives? We’re looking for a Customer Support Adviser to join our dynamic and supportive team.

In this pivotal role, you’ll be the first point of contact for individuals referred to us by their Job Centre Work Coaches. You’ll play a key part in ensuring a smooth and welcoming transition into our programme, helping participants feel supported from the very beginning of their journey.

We’re looking for someone who has proven experience in a customer service role, ideally within a fast-paced environment. They should have a warm, engaging personality with a natural ability to connect with people, strong computer literacy, and excellent keyboard skills, as well as the ability to remain calm and professional under pressure.

This is a rewarding opportunity to use your skills to positively impact lives, while contributing your unique experiences to help us grow and improve. You’ll be part of a team that values collaboration, compassion, and continuous development.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range of £24,242.40 to £26,354.40 pro rata per annum (dependent on experience) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits.

There’s also the opportunity to progress your career within the Seetec Group.

Location: This is an office-based role, working in Exeter

Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm

Closing Date: 21 October 2025

Contract: Fixed Term Contract for 3 months

Key Responsibilities

• Promote the Employability programme positively.
• Complete the pre-referral process (warm handover meeting)
• Accurately record all information using our CRM system.
• Research and clarify required information using available resources.
• Complete and update administration reports.

Skills and Experience

• Excellent communication skills, both written and verbal.
• Positive, service-oriented attitude with proven experience in a customer-service-related role.
• Ability to foster and maintain positive relationships.
• IT literate with familiarity in using MS Office products.
• Willingness to work without direct supervision or as part of a team.

Additional Information

Seetec is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work.

We create and source jobs and opportunities, and by focusing on people’s strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of “Ex-Offenders” can be found on our website under “About us”

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.