Customer Support Adviser

Co-op; Spilsby; Hybrid; GBP 25,000; Part time

Job summary

A leading cooperative company is seeking a Customer Support Adviser for a part-time position based in Scunthorpe. You will provide high-quality customer service, handle queries, and collaborate with teams. The role involves hybrid work with emphasis on training, supporting your development, and comes with a range of benefits including annual bonus and holiday entitlement. Applications from diverse candidates are encouraged.

Benefits

30% off Co-op products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension contributions up to 10%

Coaching and training opportunities

Flexible working options

Wagestream for early pay access

Qualifications

• Experience in customer service and handling calls and emails.
• Proficient in IT systems and administrative tasks.
• Ability to work collaboratively with teams.

Responsibilities

• Handle incoming calls and emails within service levels.
• Log information into the in-house system.
• Investigate queries until resolution.

Skills

Excellent customer service skills

Communication skills

Confidence with IT systems

Problem-solving skills

Admin and data input

Tools

Microsoft Excel

Microsoft Word

Job description

Overview

Customer Support Adviser

£24,570 pro rata plus benefits (Work Level 6C)

Hybrid/Scunthorpe – you’ll split time between home and the Scunthorpe office. The first 3 months will be in the office for training, after which you’ll work 2 days a week in the office, with the remainder from home. You’ll work 1 in 4 Saturdays and be on a bank holiday rota.

Part time role - Weds to Fri, 24 hours, expectation to work 1 in 4 Saturdays

What you’ll do

• Make sure that all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels
• Log information from calls into the in-house system
• Carry out investigations on queries until the issue is resolved
• Collaborate with a variety of colleagues and teams across the business

This role will suit someone who has

• Excellent customer service and communication skills, with the confidence to engage with people over the phone and via email
• Confidence with using IT systems, including Microsoft Excel, Word and email
• The ability to accurately carry out admin and data input
• Strong problem-solving skills
• An adaptable, self-sufficient, and flexible approach

Why Co-op Wholesale?

As part of our Co-op Wholesale team, you’ll get all the great benefits, training, and opportunities you’d expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. You’ll also get:

• 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Coaching and training to support your career development
• Hybrid and flexible working options to support your work/life balance
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse working environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We\'re also part of the Disability Confident scheme, meaning we\'ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We\'ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process

You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

As part of your application, you\'ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you\'re a current Co-op colleague, this does not need to be completed.

Please note that we may close applications for this role early.