Customer Support Adviser

www.findapprenticeship.service.gov.uk - Jobboard; Scunthorpe; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading retail cooperative is seeking a Customer Support Adviser in Scunthorpe. You will provide essential support to Co-op Wholesale retailers, ensuring smooth retail operations and resolving queries. This role offers a hybrid working arrangement, excellent benefits including discounts, and opportunities for career development in a supportive environment.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension with up to 10% employer contributions

Coaching and training for career development

Flexible working options

Wagestream app for pay access

Qualifications

• Strong communication skills to engage with customers via phone and email.
• Ability to carry out accurate admin and data input.
• Confidence in using IT systems.

Responsibilities

• Handle all incoming calls and emails to a high standard.
• Log information from calls into the in-house system.
• Investigate queries until resolved.
• Collaborate with various teams across the business.

Skills

Excellent customer service and communication skills

Confidence with IT systems including Microsoft Excel, Word and email

Problem-solving skills

Adaptable and flexible approach

Job description

Customer Support Adviser
£24,570 plus benefits (Work Level 6C)
Hybrid/Scunthorpe - in this role, you'll be splitting your time between home and the Scunthorpe office. The first 3 months will be spent in the office for training, after which you'll work 2 days a week in the office, with the remainder of the time from home. You'll work 1 in 4 Saturdays and be on a bank holiday rota (find out more about our hybrid working policy at jobs.coop.co.uk/hybrid-working-policy).

Full and part time roles available:
Full time role 37.5 hours
Part time role - Weds to Fri, 24 hours, expectation to work 1 in 4 Saturdays

We're looking for a Customer Support Adviser to join us and provide key support to our Co-op Wholesale retailers, building positive relationships and taking their queries through to resolution. This role is key to making sure our retail operation runs smoothly, and that our Co-op Wholesale stores have the great support they need to best serve our customers.

When you join our Co-op Wholesale team, you'll get the kind of responsibility and exposure you'd expect in a small business, alongside the flexibility, benefits, training, and career opportunities you get from an £11bn turnover household brand like Co-op.

What you'll do
- Make sure that all incoming calls and emails are handled to a high standard and within the agreed timeframes and service levels
- Log information from calls into the in-house system
- Carry out investigations on queries until the issue is resolved
- Collaborate with a variety of colleagues and teams across the business.

This role will suit someone who has
- Excellent customer service and communication skills, with the confidence to engage with people over the phone and via email
- Confidence with using IT systems, including Microsoft Excel, Word and email
- The ability to accurately carry out admin and data input
- Strong problem-solving skills
- An adaptable, self-sufficient, and flexible approach

Why Co-op Wholesale?
As part of our Co-op Wholesale team, you'll get all the great benefits, training, and opportunities you'd expect in a large business like Co-op, as well as the close-knit culture and breadth of exposure that comes with working for a much smaller organisation. You'll also get:
- 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services)
- An annual bonus (based on personal and business performance)
- 28 days holiday (rising to 32 with service) plus bank holidays
- A pension with up to 10% employer contributions
- Coaching and training to support your career development
- Hybrid and flexible working options to support your work/life balance
- Wagestream app - giving you access to a percentage of your pay as you earn

Building a diverse working environment
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing

As part of your application, you'll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you're a current Co-op colleague, this does not need to be completed.
Please note that we may close applications for this role early.