Customer Support Administrator (Mortgages) - 8 Month FTC

Ultimate Banking Ltd; Newbury; On-site; GBP 25,000; Full time

Job summary

A leading financial services provider is seeking a Customer Support Administrator for an 8-month fixed-term contract. The role involves assisting customers with mortgage accounts, ensuring high-quality service, and collaborating with various teams. Ideal candidates will have strong communication skills and a passion for customer service, with training provided to support their development.

Benefits

Paid volunteering days

Opportunities for career development

Qualifications

• Experience of working with internal and/or external customers.
• Evidence of excellent written and verbal communication skills.

Responsibilities

• Handling customer queries about their mortgage accounts via email and phone.
• Processing overpayments and administrating mortgage account closures.
• Liaising with solicitors and ensuring security at Land Registry.

Skills

Customer Service

Communication

Tools

Microsoft Office

Job description

Role: Customer Support Administrator (Mortgages) – 8 Month FTC

Location: Newbury

Hours: 35 hrs a week, Monday - Friday 9am -5pm

Salary: £24,127

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. While also working collaboratively with other teams within the society.

You will take on tasks such as:

• Handling customer queries about their account, both by email and over the telephone
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidanceyou need to learn our processes and to become a confident member of this dynamic team.

Why work for us?

• We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
• We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

Essential Criteria:

• Experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable Criteria:

• Microsoft Office - Word, Excel, Outlook and Office365
• Experience in financial service administration

Interviews:

Competency based 90-minute interview held at our Newbury Head Office.

We aim to interview successful applicants within 1 week.

Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.