Customer Support Administrator - Mortgages (7 month FTC)

Ultimate Banking Ltd; Newbury; On-site; GBP 25,000; Full time

Job summary

A leading financial services firm in Newbury is seeking a Customer Support Administrator for a 7-month fixed term contract. You will support customers with mortgage accounts from opening to closure, handling queries via email and phone. The ideal candidate has strong customer service and communication skills. Training will be provided. Salary is £24,127.58 annually, with opportunities for career development.

Benefits

Paid volunteering days

Opportunities for career development

Community involvement

Qualifications

• Experience working with internal and/or external customers.
• Evidence of excellent written and verbal communication skills.

Responsibilities

• Handle customer queries about their mortgage accounts via email and phone.
• Ensure mortgages are ready to complete and send funds to solicitors.
• Liaise with solicitors and protect security at Land Registry.
• Manage the mortgage account closure process.
• Process overpayments and make account changes per customer instructions.

Skills

Customer service experience

Excellent communication skills

Tools

Microsoft Office

Job description

Customer Support Administrator– Mortgages 7 month Fixed Term Contract

Head office (Newbury)

Hours: 35 Hrs Monday - Friday 9am - 5pm

Salary £24,127.58

Introduction

At Newbury Building Society, our customers are at the heart of everything we do. If you have a passion for first-class customer service, effective communication skills and a desire to learn, you could be the person we’re looking for.

What will you be doing?

Joining the Customer Support Mortgages Team means you will support customers with mortgage accounts from their account opening to account closure. While also working collaboratively with other teams within the society.

You will take on tasks such as:

• Handling customer queries about their account, both by email and over the telephone
• Checking mortgages are ready to complete and sending out funds to solicitors for purchases and remortgages
• Ensuring our security is protected at Land Registry, using their portal and liaising with solicitors
• Ensuring accounts are redeemed in full and administrating the mortgage account closure process
• Processing overpayments to mortgage accounts and making changes to the account in accordance with customer instructions

This is a wide-ranging role, and no two days are the same. The above is only a few of the tasks you may do on any given day.

You will be provided with all the training and guidance you need to learn our processes and to become a confident member of this dynamic team.

Why work for us?

• We care about our communities – as well as providing financial services, we get involved in supporting our local communities. This means regular opportunities to volunteer, fundraise, and help with community events and activities. We also give all our employees two paid days of volunteering every year to help with causes they feel passionately about.
• We want to help you develop – We are accredited by the Financial Services National College for the quality of our learning and development practices. No matter your role, there will be opportunities to take on new responsibilities and be involved in projects to further your career.

Essential skills and experience

• Some experience of working with internal and/or external customers to ensure the highest quality service experience.
• Evidence of excellent written and verbal communication skills

Desirable skills and experience

• Microsoft Office - Word, Excel, Outlook and Office365
• Experience in financial service administration

Interview process

Competency based 90-minute interview held at our Newbury Head Office. We aim to interview successful applicants within 1 week. Feedback provided regardless of outcome.

We reserve the right to close this vacancy at any point.

*The salary offered is dependent on evidence of key competencies and skills you currently have. Newbury Building Society pride themselves on recruiting for potential so if you do not meet all of the criteria in terms of knowledge, experience and skills, you will benefit from learning and development opportunities to enable you to work towards the top of the salary range. This will be via ongoing feedback from your line manager and assessment of your progression against all the criteria.