Customer Support Administrator

Below is a refined version of the job description, with improved formatting and focus on clarity:

Client:

Securitas Security Services

Location:

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

3d1ebcbbbd50

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

About the Role

The role...

To provide comprehensive support within the Data Services Department, working a 9-hour day (including a 1-hour unpaid lunch break) between 08:30 and 17:30. You will handle inbound and outbound phone and email queries, manage order entry processes and forms, and support other departments during peak times. The position is on-site at our Waterlooville office.

What you will do...

• Process customer requests, including order processing and account management.
• Develop skills to complete Data Services Levels (1-4).
• Work collaboratively to meet customer requirements and service levels.
• Support other departments during busy periods.
• Manage access control cards and requests on a rota basis (one full day per week).
• Assist with administrative tasks as needed.
• Support the Track and Trace department when required.
• Handle technical requests as necessary.
• Complete training courses to develop new skills.
• Support team members and perform other duties as assigned.
• Respond promptly and professionally to all calls and emails.
• Manage customer, supplier, and other queries from start to finish.
• Maintain high standards of customer care and communication.

What you will need...

• Excellent interpersonal and communication skills.
• Strong customer service skills, capable of communicating at all levels.
• Self-motivated with the ability to see tasks through.
• Ability to follow instructions and procedures.
• Proficiency in MS Office & Excel; adaptable to new systems.
• Willingness to learn new technologies.
• Professional appearance and attitude.
• High integrity, especially with sensitive information.
• Ability to prioritize, manage workload, and multi-task.
• Work well under pressure in a fast-paced environment.
• Proactive approach and willingness to share best practices.
• Uphold Securitas Core Values: Integrity, Vigilance, Helpfulness.
• Teamwork skills.
• Flexible working hours, including holiday and sickness cover.
• Experience in administration and signalling technology (preferred).
• Experience in a security environment (preferred).