Customer Support Administrator

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Client:

Ainscough Crane Hire

Location:

Standish, Wigan

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

ec4b4e85e57b

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Customer Support Administrator

Due to internal promotion, Ainscough Crane Hire is looking for a Customer Support Administrator to join their successful team at Head Office in Standish, Wigan.

Benefits for a Customer Support Administrator:

• Bi-Annual retention bonus
• 24 days annual leave plus additional days at 2, 5, and every 5 years of service
• Holiday purchase option (buy an additional 5 days annually via salary sacrifice)
• Group life assurance (3 x basic salary)
• Pension scheme (4% employer, 5% employee contributions)
• Online access to payslips, holiday bookings, and personal info
• Access to the Ainscough Advantage benefits platform
• Staff forums three times a year

Ainscough Crane Hire is the UK's leading crane company, with a presence across 30 locations. We are committed to safety, project delivery, and fostering a workplace culture of passion and pride.

Job Purpose/Objectives:

To provide effective administration within the Business Support team, streamlining processes, liaising with depots, supporting business support functions, and ensuring adherence to procedures and guidelines.

Key Responsibilities:

• Support the Business Support and Sales teams with administrative tasks.
• Identify and add sales leads to the CRM using market data.
• Maintain and update the CRM system according to process.
• Compile monthly market insight reports for executive review.
• Assist in CRM data management.
• Investigate and resolve queries.
• Monitor crane usage and locations through a central system.
• Handle miscellaneous calls and provide advice.
• Manage multiple requests simultaneously.

Person Specification:

Education/Knowledge/Experience:

• Minimum GCSEs or equivalent in Maths & English (desirable)
• Experience in a team environment in an administrative role
• Excellent telephone manner
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of CRM tools such as Salesforce
• Understanding of working within a time-critical service environment

Skills/Abilities:

• Proactive with excellent attention to detail
• IT literate and comfortable with multiple systems
• Influential and persuasive with flexibility
• Organized and able to simplify complex issues
• Effective communicator at all levels, both verbal and written