Customer Support Administrator

HAYS; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-respected organisation in the insurance industry seeks a temporary Customer Support Administrator in Brighton. This full-time role involves assisting the underwriting and customer service teams, with tasks including handling calls and data entry. Ideal candidates will have relevant administrative experience, strong communication skills, and be immediately available.

Benefits

Holiday pay

Qualifications

• Previous administration experience, ideally in insurance or financial services.
• Strong written and verbal communication skills.
• Good IT skills and adaptability to new systems.

Responsibilities

• Handle inbound customer calls and direct them accordingly.
• Respond to emails and web queries.
• Input data into the i90 system and update CRM records.

Skills

Communication

Data Entry

IT Skills

Job description

Administrator (Customer Support) – Brighton – GBP15/hr + holiday

Your new company
A well–respected organisation operating in the insurance industry is looking for a temporary Customer Support Administrator to join the team. Located in the heart of Central Brighton with modern and bright offices. Known for its commitment to exceptional service and a collaborative team culture, this role will support its busy underwriting and customer service teams. Expected duration is 3 months until 31st August.
Your new role
This is a temporary, full–time position starting ASAP. You'll work Monday to Friday, 9am–5pm (35 hours/week), fully office–based. Your responsibilities will include:

• Handling inbound customer calls and directing them to the appropriate team member.
  
• Responding to emails and web queries.
  
• Inputting data into the i90 system and updating CRM records.
  
• Supporting underwriters with admin tasks such as survey requests and password resets.
  
• Ensuring data accuracy and escalating issues when necessary.
  
  What you'll need to succeed
  

You'll have previous administration experience. This will ideally be within the insurance or financial services sector, or you will have previously worked supporting a customer service/sales team with administration. Strong written and verbal communication skills are also a must, as well as good IT skills and the ability to pick up new systems. You'll be immediately available to start and live within the Brighton area.

What you'll get in return
You'll receive an hourly rate of GBP15/hr plus holiday pay.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up–to–date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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